NewVoiceMedia Strengthens US Presence to Serve Growing Customer Base
LONDON and SAN FRANCISCO, March 25, 2014 /PRNewswire/
NewVoiceMedia, a leading global provider of cloudcontactcenter solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents.
The expansion reflects NewVoiceMedia's commitment to providing best-in-class support to its worldwide customer base, while meeting increased regional demand for its flexible solutions that deliver ground-breaking customer experience and drive high-performing sales and marketing teams.
Recent research from NewVoiceMedia revealed that half of US consumers are likely to share poor customer service experiences in person and online, highlighting the need to deliver innovative customer service. To do so, more and more US companies, such as TopconPositioningSystems and TrinityClaims, are turning to NewVoiceMedia's true cloud solutions to deliver personalized and unique customer experiences, quickly and securely.
"Our true cloud technology, which enables revolutionary customer connections, is transforming North America's contact center market," said Jonathan Gale, CEO at NewVoiceMedia. "Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are."