OpenSpan Executive to Present at CCNG's Phoenix and Columbus Events
OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, today announced that Anna Convery will speak at the CCNG events in Phoenix, Ariz. on April 24 and in Columbus, Ohio on May 7. These events are part of CCNG's Improving the Customer Experience series that brings together area contact center, customer experience and customer care management from across multiple industries to share perspectives, proven strategies and innovative best practices.
The Phoenix and Columbus events will focus on strategies and best practices for improving customer service and contact center operations in the following five key areas – Call Center/Contact Center; Customer Loyalty and Rewards; Social Media/Social Care; Customer Feedback and Satisfaction; and Self Service and Support. The April 24 event will be hosted by Toyota Financial Services in their facility in Chandler, Ariz., and the May 7 event will be hosted by JP Morgan Chase in their mortgage service contact center facility in northeast Columbus.
Ms. Convery, a respected industry expert in customer service technologies and solutions for the enterprise, will be a Thought Leadership speaker at both events. Her presentation is titled, “Transforming Transactions Across the Enterprise.” In it, she will discuss the three phases of optimizing transactions across an enterprise, describe the parts of the business most impacted by these solutions, explain the six step method of analyzing contact center performance data and give detailed real-world examples of organizations that have dramatically improved contact center and back office performance with OpenSpan solutions.
“CCNG events are designed to provide real-world, hands-on advice to the people that can most impact the customer experience,” said Anna Convery, executive vice president of Strategy for OpenSpan. “OpenSpan's products are tailored to these practitioners – the customer service agents and managers who strive to work more efficiently and effectively.”
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a world-class customer experience. OpenSpan solutions are deployed on more than 400,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.
SOURCE: BUSINESS WIRE©2014 Business Wire