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2013 Computer Reliability Report Released - Samsung Leads, Acer at the Bottom

February 4
8:48 2013
2013 Computer Reliability Report Released - Samsung Leads, Acer at the Bottom Samsung Leads, Acer at the Bottom " align="left" hspace="10" width="200">

"Samsung's reliability trends noted at the start of 2012 have held as we enter 2013," stated David Milman, CEO of RESCUECOM. "Samsung's reliability score is nearly double the score of the next nearest competitor, while Asus has made strong strides to reach and maintain second rank in reliability."

The computer reliability report scores for 2013 are:

1. Samsung (648)
2. Asus (332)
3. Lenovo/IBM (228)
4. HP (124)
5. Toshiba (118)
6. Apple (76)
7. Dell (60)
8. Sony (54)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after-the-sale computer support of the manufacturers.

IBM/Lenovo has performed consistently well throughout 2012, accounting for less than 4% of the calls for computer repair.

Of further note, Apple consistently occupied a mid-range reliability score until this report period when Apple's computer repair share rose to 12.7% from 7.8%. This increased need for computer repair dropped Apple from fourth to sixth rank.

Dell computer sales have remained strong, yet Dell has not risen above seventh out of nine over the last 12 months. Calls for repair to Dell machines represent one-third of all calls.

The U.S. market share leader in sales for all of 2012 has been HP, yet reliability scores previously kept HP from placing any higher than sixth. Rescuecom's current study shows an increase in reliability, ranking HP fourth among the top manufacturers. It will be interesting to see if HP continues this trend into 2013.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer

U.S. Computer Market
Share
2
(Percentage of Share
computers shipped)

RESCUECOM Computer
Repair Share
1
(Percentage of service calls to
1-800-RESCUE-PC)

Computer
Reliability
Score
1

Samsung

4.3%

0.7%

648

Asus

6.7%

2.0%

332

IBM/Lenovo

8.6%

3.8%

228

HP

27.6%

22.3%

124

Toshiba

7.6%

6.5%

118

Apple

9.7%

12.7%

76

Dell

20.0%

33.2%

60

Sony

1.3%

2.4%

54

Acer

4.6%

16.3%

28

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.

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