Tickets Refunds

schubox
Broadway Legend
joined:5/16/16
Broadway Legend
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5/16/16
Tickets Refunds#76
Posted: 3/26/20 at 12:08am

Has anyone heard from the Hudson about Plaza Suite? I haven't bothered them because they said they would be reaching out, but I still haven't heard anything.

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Scarlet Leigh
Broadway Star
joined:4/18/13
Broadway Star
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4/18/13
Tickets Refunds#77
Posted: 3/26/20 at 1:06am

BrodyFosse123 said: "Would I see the tickets refunded to my CC since they were purchased via Ticketmaster OR would I have to return them in person at a later date because I have been sent the physical tickets?

TicketMaster issued the credit back to your card and the barcodes on the tickets are voided. No need to return the physical tickets as they are no longer valid. Had they needed the physical tickets, you would have received an email stating this by now.
"

Thanks. My performance isn't cancelled YET but I am expecting it will be at this point if the shutdown goes until the end of April.... which I think it will at this point without some miracle. So that's good news.... these tickets will get to forever haunt me with how great they were at such a good price when I pay twice as much to see it sometime later in the summer or fall. If it survives. 

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bwiflyer
Swing
joined:9/2/19
Swing
joined:
9/2/19
Tickets Refunds#78
Posted: 3/26/20 at 8:30am

Still waiting on Blue Man refund from 03/13 from TDF......

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tthomas76
Broadway Star
joined:5/16/03
Broadway Star
joined:
5/16/03
Tickets Refunds#79
Posted: 3/26/20 at 11:13am

We have gotten everything back but Wicked (purchased on Ticketmaster)  

We purchased tickets at the box office for Frozen and The Play That Goes Wrong and then purchased tickets for Beetlejuice online and have received refunds.

Ticketmaster is saying it could take up to 30 days. 

Hairspray0901
Broadway Star
joined:12/29/08
Broadway Star
joined:
12/29/08
Tickets Refunds#80
Posted: 3/26/20 at 12:57pm

**Edited**

I received my refund today, 3/28, for my tickets to Jagged Little Pill 4/8 that I bought through showpoints & cash on Audience Rewards. The process, in case anyone else purchased through AR: I received an email from PayPal on 3/19 that AR refunded the money into my PayPal balance and it will be available 3/24. I don't have a PayPal account (When I paid through AR, I selected the pay by Credit Card option - so i then created one - which, I now know was not necessary). I received another email 3/26 stating that my refund was completed and "I've got cash" to my Pay Pal account. The money was actually then refunded automatically to my credit card, not my PayPal account on 3/28.

Updated On: 3/28/20 at 12:57 PM
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TheQuibbler
Broadway Legend
joined:9/11/03
Broadway Legend
joined:
9/11/03
Tickets Refunds#81
Posted: 3/26/20 at 1:14pm
I haven’t heard back from BAM yet regarding Lungs. I emailed them at the start of the week. Anyone else?
RWPrincess
Broadway Star
joined:12/7/18
Broadway Star
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12/7/18
Tickets Refunds#82
Posted: 3/26/20 at 3:08pm

TheQuibbler said: "I haven’t heard back from BAM yet regarding Lungs. I emailed them at the start of the week. Anyone else?"

I emailed them the day they postponed and heard back the next day and I've already received my refund. They did say they'd confirm once the refund was processed but they never did. I found it by checking my credit card statement.

 

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everythingtaboo
Broadway Legend
joined:5/5/04
Broadway Legend
joined:
5/5/04
Tickets Refunds#83
Posted: 3/26/20 at 4:40pm

I wonder how people that bought from Broadway.com and TodayTix are faring, if they're getting full refunds or less fees, since they're 3rd party?



"Hey little girls, look at all the men in shiny shirts and no wives!" - Jackie Hoffman, Xanadu, 19 Feb 2008
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MCW1227
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joined:2/6/20
Chorus Member
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Tickets Refunds#84
Posted: 3/26/20 at 5:50pm

schubox said: "Has anyone heard from the Hudson about Plaza Suite? I haven't bothered them because they said they would be reaching out, but I still haven't heard anything."

I was told that they would reach out within 30 days and that was over 2 weeks ago.  My event is for 3/28 so I had expected to hear from them this week.  I’ve read that they are pressuring people to take a theater credit rather than refund.  Not going to happen especially in the midst of a pandemic.  

Be Kind
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Testing1232
Broadway Legend
joined:7/10/04
Broadway Legend
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7/10/04
Tickets Refunds#85
Posted: 3/26/20 at 6:50pm

bwiflyer said: "Still waiting on Blue Man refund from 03/13 from TDF......"

I guess I will be waiting much longer for our 4/9 refund ! Received a courtesy e-mail from TDF last weds stating that it could be 10 business days for refund, but not  sure if that meant from date of performance or date of the e-mail ? 

 

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GreasedLightning
Broadway Legend
joined:2/11/14
Broadway Legend
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Tickets Refunds#86
Posted: 3/26/20 at 7:52pm
Has anyone heard from St. Ann’s about The Jungle? They’re pushing back the entire production so I only have to assume my ticket in early May will be effected. Have not heard from them, though their website says “keep checking back for updates” and that “someone will be in touch in the coming weeks.” Just curious if anyone else has heard a peep.
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Charley Kringas Inc
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joined:8/12/11
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Tickets Refunds#87
Posted: 3/26/20 at 8:04pm

Just as a note, as someone who is working on the other side of this situation, please do have patience. It's likely that the group of people working through refunds and credit/donation options is smaller than you'd think and extremely overwhelmed right now.

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AndreyIsntHere
Swing
joined:1/3/18
Swing
joined:
1/3/18
Tickets Refunds#88
Posted: 3/26/20 at 8:27pm

I got refunded for the PLAY THAT GOES WRONG tour and plan to donate the money. I have yet to be refunded for LES MISÉRABLES, another tour that I held tickets for. However, that's because Les Mis is simply postponed for now, as opposed to Wrong, which was cancelled entirely.

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GreasedLightning
Broadway Legend
joined:2/11/14
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Tickets Refunds#89
Posted: 3/26/20 at 8:48pm

Charley Kringas Inc said: "Just as a note, as someone who is working on the other side of this situation, please do have patience. It's likely that the group of people working through refunds and credit/donation options is smaller than you'd thinkand extremely overwhelmed right now."

I completely get it. More so than lots of others, as I have been there and worked the war zone front line of both tickets and customer service. Which is why I have not reached out to them and plan to give them all the time they need. I was just wondering if anyone else had heard yet.

But to echo Charley, please please please be patient with your customer service reps during this time. They don’t want to be at work putting their lives at risk any more than you don’t but they are, working diligently, to get you and tens of thousands of others what you need. 

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LexiGirl
Understudy
joined:5/17/18
Understudy
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Tickets Refunds#90
Posted: 3/26/20 at 9:37pm

Just saw my refund come through on my credit card for Flying Over Sunset that I purchased through Telecharge for Apr. 26. That was pretty fast.

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MCW1227
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Tickets Refunds#91
Posted: 3/29/20 at 8:11am

schubox said: "Has anyone heard from the Hudson about Plaza Suite? I haven't bothered them because they said they would be reaching out, but I still haven't heard anything."

Got a call last night as my show was yesterday.  They will credit me within the next 30 days since the theater box office is overwhelmed and understaffed.  I also have a show on 5/2 which I ask about rescheduling but could not since the Broadway official reopening was set for 4/13 so until that is extended they cannot reschedule. The rep also indicated the show will  extend through the second week of August.  

Be Kind
GrantGrant
Swing
joined:12/14/16
Swing
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Tickets Refunds#92
Posted: 3/31/20 at 12:32pm

I just got my refunds for Moulin Rouge! and Hadestown from Ticketmaster.

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Sutton Ross
Broadway Legend
joined:7/20/13
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Tickets Refunds#93
Posted: 3/31/20 at 12:36pm

I just got a refund for Hadestown for April 25th, which is obviously after the mid-April shutdown date. It's clear that they know it's not coming back next month but have not announced it publicly. 

AllThatJazz2
Leading Actor
joined:6/15/17
Leading Actor
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Tickets Refunds#94
Posted: 3/31/20 at 2:53pm

Received my refund for Hadestown (3/15 performance date) yesterday. 

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CT2NYC
Broadway Legend
joined:3/7/17
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Tickets Refunds#95
Posted: 4/1/20 at 11:20am

My refund for Thoroughly Modern Millie showed up in my bank account today.

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Testing1232
Broadway Legend
joined:7/10/04
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Tickets Refunds#96
Posted: 4/1/20 at 5:54pm
Received the email from TDF today asking if I wanted to donate monies due for refund back to TDF or receive a credit to my account -

Refund offered but going to take some time as they are going in date order starting today
( my date was 4/9)

I would have gladly taken the credit, but this situation is so uncertain. - not sure when I would get to use it
JayElle
Broadway Star
joined:9/25/16
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Tickets Refunds#97
Posted: 4/2/20 at 8:47am

Anyone know Lehman Trilogy status?  I have ticket for April 15th. Ticketmasters' chat said they had no word on whether it would resume after April 12.  Hard to believe Cuomo would want the city back in action while it's struggling with virus inflicted.

JayElle
Broadway Star
joined:9/25/16
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Tickets Refunds#98
Posted: 4/2/20 at 9:00am

Hudson theater dragged feet. Call them. If they don't respond, dispute charge on credit card.

schubox
Broadway Legend
joined:5/16/16
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Tickets Refunds#99
Posted: 4/2/20 at 12:06pm

JayElle said: "Hudson theater dragged feet. Call them. If they don't respond, dispute charge on credit card."

I've been waiting for them to reach out since they said they would be contacting everyone. My ticket was for Easter weekend. It and Assassins are the only shows I haven't gotten refunds for.

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MayAudraBlessYou2
Leading Actor
joined:8/20/14
Leading Actor
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Tickets Refunds#100
Posted: 4/2/20 at 12:32pm

As a box office manager: please have patience. And PLEASE DEAR GOD do not dispute a charge for any tickets for a non-profit (seeing CSC's Assassins mentioned made me think of this). The limited staff there doesn't need that headache to delay the work of refunding people even further.

Not too long ago, box offices could simply utilize a tool in the backend of their ticketing system to blanket refund entire performances. Due to newer PCI compliance rules with credit card data, this is no longer possible for many theaters. At mine, we have to go through all the orders one by one. I know many others in the industry are doing the same. Depending on how long ago your order was placed, you cc info may also have been purged from the system for your data security. These cases require phone calls in addition to the other work. Some companies have been able to get their staff set up to work from home, others have not (or were forced to lay off box office staff) and all this one-by-one refunding is being done by just a couple people.

If you dispute a charge via your cc company and win the claim, yes you'll get your money back. But on the box office's end, the ticket does not disappear from the system. So they have to go through a write off procedure to clear the ticket out and get their finances to balance. It's not easy, it's time consuming, and will burden small non-profit theater staff even further. Try calling or emailing if you really MUST have the money back immediately. Otherwise please be patient, this stuff is tedious and taking a while, but we are working.