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Moxie Software Adds New Features to Its Social Knowledgebase

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Moxie Software Adds New Features to Its Social Knowledgebase

Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced it has released new features for its Social Knowledgebase, the first industry application that combines collaboration technology with knowledge management to improve employee productivity and deliver exceptional customer engagement.

What's new?

The new features of Collaboration Spaces, an integral part of Social Knowledgebase, allow users to create, edit, and submit content for certification to the Knowledge Spaces, where it can be certified and published to employees or customers. Collaboration Spaces makes it easy for enterprises to harness the collective knowledge of their employees to provide better service and support for their customers. The new capabilities include:

  • Live edit: users can edit documents eliminating the need to download and re-upload documents. Once edits are made, a new version is saved automatically. Watch this video and see how live edit works.
  • Drag-and-drop: drag and drop files or folders from your computer directly into Collaboration Spaces folders.
  • Feature tours: feature tours are available automatically on Collaboration Spaces, walking users through key functionality.
  • Mobile access: new native app for iPhone users to access the comprehensive features of Collaboration Spaces on their mobile devices. The application is now available for downloading directly at Apple's App Store. The new Android app will be available in September.

Comments about the news:

"Social Knowledge allows enterprises to crowdsource the collective intelligence of their employees to deliver real value to customers by getting them the right answers faster," said Tom Kelly, president and CEO of Moxie Software. "Moxie's Social Knowledgebase turns your enterprise into a powerful answer engine by connecting customer questions to answers often hidden right in front of you within your organization."

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