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ALADDIN Cancels Performances Through December 24

Performances are scheduled to resume on Sunday, December 26, 2021.


BroadwayWorld has just learned that Aladdin has canceled Broadway performances through December 24. An official statement reads:

"Through our continuing rigorous testing protocols, additional breakthrough COVID-19 cases have been detected within the company of Aladdin at The New Amsterdam Theatre. Because the wellness and safety of our guests, cast, and crew are our top priority, all matinee and evening performances from Tuesday, December 21st through Friday, December 24th are canceled. Performances are scheduled to resume Sunday, December 26th at 1pm.

All tickets for these performances will be refunded at the point of purchase.

If you purchased via, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster via My Account (

If you purchased at the Box Office and have digital tickets: Submit your request via You will be able to request an exchange of your tickets for an alternate date of your choice, subject to availability, or you can receive a full refund to the original method of payment.

If you purchased at the Box Office and have paper tickets: Please return them to the New Amsterdam Theatre Box Office. If you are not able to visit the box office due to closure or personal schedule, you may mail physical tickets to the box office address below.

If you purchased tickets as part of a Group: Please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.

If you purchased tickets through any other sales channel: Please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for now. Your refund is guaranteed if you purchased through a licensed and approved distributor such as Broadway Direct,, Broadway Inbound, Telecharge and Entertainment Benefits Group.

If you purchased a Double the Magic package, please respond directly to your ticket concierge via your most recent email communication with them. They will help you review your options.

We're sorry for the inconvenience and look forward to having you return soon."

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