Telecharge is the WORST
Telecharge is the WORST
Jimmyb1969
Stand-by Joined: 10/25/15
#1Telecharge is the WORST
Posted: 3/13/18 at 11:28am
Telecharge's website is always crashing. This morning it's died again. Why do producers keep using this unreliable, slow and outdated site for ticketing. Get it together Telecharge!
carolinaguy
Broadway Star Joined: 10/13/06
#2Telecharge is the WORST
Posted: 3/13/18 at 11:31am
My favorite is when the "not a robot" code box is blank so you have nothing to enter and can't go forward.
I'm sending pictures of the most amazing trees/You'll be obsessed with all my forest expertise
Boston Friend
Understudy Joined: 10/7/16
#3Telecharge is the WORST
Posted: 3/13/18 at 1:26pm
Telecharge stinks by every measure.
They limit the seating choices when you try to buy tickets.
The app is useless.
Fosse76
Broadway Legend Joined: 3/21/05
#4Telecharge is the WORST
Posted: 3/13/18 at 1:39pm
Jimmyb1969 said: "Why do producers keep using this unreliable, slow and outdated site for ticketing. Get it together Telecharge!"
The Shubert Organization owns Telecharge, so any show playing in one of their houses will only be available through them. The shows' producers don't have a say in the matter. That's why.
ellbellthomps
Leading Actor Joined: 11/15/17
#5Telecharge is the WORST
Posted: 3/13/18 at 1:43pm
It is literally the worst. I lost out on front row cheap tickets because the website was down RIGHT when i was about to buy them, and someone used a third party website to buy them.
#6Telecharge is the WORST
Posted: 3/13/18 at 6:17pm
Trying to buy Carousel tickets on there is the worst. Every time I try and go for the offer seats, I get this popup:
"You are already in process of shopping/ buying a product or an offer in another window or tab. Please leave the offer in order to proceed with a new product."
BroadwayConcierge
Broadway Legend Joined: 7/24/15
#7Telecharge is the WORST
Posted: 3/13/18 at 6:19pm
I dream of the day Ticketmaster buys out Telecharge. (Or however that'd work.) Telecharge just sucks so bad.
BroadwayRox3588
Broadway Legend Joined: 10/5/16
#8Telecharge is the WORST
Posted: 3/13/18 at 6:21pm
Yeah, I never thought I'd say this, but I much prefer buying tickets for shows at Nederlander or Jujamcyn houses, because I can avoid using Telecharge. It really has become the worst.
#9Telecharge is the WORST
Posted: 3/13/18 at 6:26pm
You guys must never have had to exchange or return tickets. Ticketmaster rules exchanges with an iron fist of apathy. Telecharge are sweethearts about exchanges and returns. I MUCH prefer Telecharge. I always think twice about buying tickets for a Ticketmaster show.
Updated On: 3/13/18 at 06:26 PM
#10Telecharge is the WORST
Posted: 3/13/18 at 6:44pm
My only experience with an exchange for Ticketmaster was asking if they could switch my War Paint/Groundhog Day tickets around so I could catch Andy Karl at the 8pm performance (this was when he just injured himself). Surprisingly, they happily complied. I've never tried in a situation where you blatantly break their terms though (e.g., you change your mind). Telecharge have also been good to me to swap non-premium for premium tickets for the same performance.
But in terms of technology, I find Ticketmaster to be more reliable than Telecharge.
"You can't overrate Bernadette Peters. She is such a genius. There's a moment in "Too Many Mornings" and Bernadette doing 'I wore green the last time' - It's a voice that is just already given up - it is so sorrowful. Tragic. You can see from that moment the show is going to be headed into such dark territory and it hinges on this tiny throwaway moment of the voice." - Ben Brantley (2022)
"Bernadette's whole, stunning performance [as Rose in Gypsy] galvanized the actors capable of letting loose with her. Bernadette's Rose did take its rightful place, but too late, and unseen by too many who should have seen it" Arthur Laurents (2009)
"Sondheim's own favorite star performances? [Bernadette] Peters in ''Sunday in the Park,'' Lansbury in ''Sweeney Todd'' and ''obviously, Ethel was thrilling in 'Gypsy.'' Nytimes, 2000
BWAY Baby2
Broadway Star Joined: 11/10/14
#12Telecharge is the WORST
Posted: 3/13/18 at 6:56pmI prefer Telecharge if only because you can search your price point over a period of time for a specific evening's performance (for example, looking for any Saturday night performance with a $59 ticket).
EllieRose2
Broadway Star Joined: 11/22/17
#13Telecharge is the WORST
Posted: 3/13/18 at 7:17pm
I always cringe when I find out a show I want to see is selling on Telecharge. The app is so horrible, and the website sucks, it's always having issues, and it didn't accept my cc after one time they had to refund me. They said it was a "software" issue and then never followed up. I have never been able to buy tickets from my IP address again. It's truly the absolute WORST.
jmuep
Chorus Member Joined: 8/11/04
#14Telecharge is the WORST
Posted: 3/13/18 at 7:23pm
While I don't love other, I would gladly use Telecharge any day instead of Ticketmaster. I find TM harder to navigate on my computer and it seems their fees are higher. (They might not be and maybe I'm just more bitter about them. Ha.)
CT2NYC
Broadway Legend Joined: 3/7/17
#15Telecharge is the WORST
Posted: 3/13/18 at 7:31pmOther than having my IP address flagged several times, as a result of overzealous searching for DEH tickets, I have few problems with Telecharge. Sure, the website is down sometimes, but that has never stopped me from buying tickets when I've needed to, without contacting them by phone. Also, whenever I've called them about a customer service issue, they've always been very easy to deal with. Actually, I don't have many problems with Ticketmaster either, and their customer service has been equally accommodating. The only bad thing about Ticketmaster is the inability to buy a single seat online when you're leaving a single seat stranded. Very annoying.
TC Web Feedback
Swing Joined: 12/8/11
#16Telecharge is the WORST
Posted: 3/13/18 at 7:38pm
Thank you all for taking the time to write about your experiences with our site. This morning our technical team needed to perform a reboot on one of our online servers in order to resolve the site error some of you may have received. We apologize for this inconvenience and encourage anyone who is still experiencing issues accessing our site to reach out to us at feedback@telecharge.com.
JBC3
Broadway Star Joined: 4/9/17
#17Telecharge is the WORST
Posted: 3/13/18 at 7:38pmI have never had a bad Telecharge website experience and find their staff very helpful with refunds and exchanges ... far easier to deal with than Ticketmaster.
#18Telecharge is the WORST
Posted: 3/13/18 at 8:05pm
JPeterman said: "You guys must never have had to exchange or return tickets. Ticketmaster rules exchanges with an iron fist of apathy. Telecharge are sweethearts about exchanges and returns. I MUCH prefer Telecharge. I always think twice about buying tickets for a Ticketmaster show."
I had totally different experiences with both companies. Ticketmaster was a sweetheart to me and agreed to exchange my ticket as long as it was at the same or higher price than my original one. Telecharge had me waste hours on hold just to hear "I'm sorry but there's nothing we can do."
Hairspray0901
Broadway Legend Joined: 12/29/08
#19Telecharge is the WORST
Posted: 3/13/18 at 8:12pm
99% of the time, I've had great experiences through telecharge. I honestly prefer them over Ticketmaster. Their customer service is the best and almost always are able to offer a ticket exchange.
#20Telecharge is the WORST
Posted: 3/13/18 at 10:31pm
Telecharge online is a nightmare, but I will say that if you get them on the phone, the customer service is very good.
ArtMan
Broadway Legend Joined: 9/10/08
#21Telecharge is the WORST
Posted: 3/13/18 at 10:43pm
I have never had a problem with Telecharge online and their fees are alot cheaper than Ticketmaster.
#22Telecharge is the WORST
Posted: 3/13/18 at 11:33pm
CT2NYC said: "Other than having my IP address flagged several times, as a result of overzealous searching for DEH tickets, I have few problems with Telecharge."
Sounds like they have pretty loose restrictions if you only got flagged several times. 
CT2NYC
Broadway Legend Joined: 3/7/17
#23Telecharge is the WORST
Posted: 3/13/18 at 11:53pm
haterobics said: "CT2NYC said: "Other than having my IP address flagged several times, as a result of overzealous searching for DEH tickets, I have few problems with Telecharge."
Sounds like they have pretty loose restrictions if you only got flagged several times. "
I know, right?
#24Telecharge is the WORST
Posted: 3/14/18 at 8:12am
JPeterman said: "You guys must never have had to exchange or return tickets. Ticketmaster rules exchanges with an iron fist of apathy. Telecharge are sweethearts about exchanges and returns. I MUCH prefer Telecharge. I always think twice about buying tickets for a Ticketmaster show."
Same here. While I agree that the site can be buggy at times, I've never had a bad customer service experience with Telecharge and that's worth more to me than any technical stability advantage that Ticketmaster might have. I also much prefer Telecharge's ticket search, selection, and purchase functionality over that of Ticketmaster.
"Michael Riedel...The Perez Hilton of the New York Theatre scene"
- Craig Hepworth, What's On Stage
Eliza2
Broadway Star Joined: 1/7/16
#25Telecharge is the WORST
Posted: 3/14/18 at 9:10am
I've been trying for 3 weeks to upgrade my seats with Ticketmaster (for the same performance) of Angels in America and I get the runaround every time I try. Yet there are frequent posts in the Angels thread about other people doing the same thing. Driving me crazy.
