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PLAZA SUITE Postponed to Spring 2021- Page 3

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NYfanfromCA
Broadway Star
joined:10/13/15
Broadway Star
joined:
10/13/15
PLAZA SUITE Postponed to Spring 2021#51
Posted: 5/18/20 at 2:41pm
I called at 3:50 PM Pacific, was on hold for 24 minutes, then when the call failed, I called back at 4:16 PM and was only on hold briefly before an agent answered.

The email will probably work, too. It only took them two days to reply. Good luck.
jdln1973
Understudy
joined:3/26/07
Understudy
joined:
3/26/07
PLAZA SUITE Postponed to Spring 2021#52
Posted: 5/18/20 at 2:57pm

I forwarded their latest email (detailing my rescheduled date) on 5/14 requesting a refund to the email address provided on their outgoing voice mail (inquiries@spectrumservicesusa.com).  I received a response on 5/16 and a refund in my account this morning (5/18).

Good luck to all and stay safe!

 

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n2nbaby
Broadway Legend
joined:10/22/10
Broadway Legend
joined:
10/22/10
PLAZA SUITE Postponed to Spring 2021#53
Posted: 5/22/20 at 3:19pm
I just got off the phone to request a refund. I had zero wait. The woman wasn’t particularly friendly and seemed annoyed but I’m happy there was no hassle involved.
ArtMan
Broadway Legend
joined:9/10/08
Broadway Legend
joined:
9/10/08
PLAZA SUITE Postponed to Spring 2021#54
Posted: 5/30/20 at 4:58pm

Kimbo, You don't accept private messages.  I wanted to let you know I won my dispute.  I got the letter today, telling me.  My temporary credit is now a permanent credit.  The whole process took 3 months,

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MCW1227
Understudy
joined:2/6/20
Understudy
joined:
2/6/20
PLAZA SUITE Postponed to Spring 2021#55
Posted: 5/31/20 at 11:51am

ArtMan said: "Kimbo, You don't accept private messages. I wanted to let you know I won my dispute. I got the letter today, telling me. My temporary credit is now a permanent credit. The whole process took 3 months,"

It’s a shame how they handled this situation.  It’s not like they wouldn’t make the money back and more when Broadway reopens.  I’m glad you finally got your credit.  

Be Kind
ArtMan
Broadway Legend
joined:9/10/08
Broadway Legend
joined:
9/10/08
PLAZA SUITE Postponed to Spring 2021#56
Posted: 5/31/20 at 1:21pm

MCW1227 said: "ArtMan said: "Kimbo, You don't accept private messages. I wanted to let you know I won my dispute. I got the letter today, telling me. My temporary credit is now a permanent credit. The whole process took 3 months,"

It’s a shame how they handled this situation. It’s not like they wouldn’t make the money back and more when Broadway reopens. I’m glad you finally got your credit.
"

MCW1227, Thanks for the words. But  my credit had to do with an airline ticket, not Plaza Suite.  Kimbo and I were discussing our disputes earlier in the thread.

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MCW1227
Understudy
joined:2/6/20
Understudy
joined:
2/6/20
PLAZA SUITE Postponed to Spring 2021#57
Posted: 5/31/20 at 10:21pm

Oh, sorry about that!

Be Kind

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