Head Treasurer - American Conservatory Theater

APPLY ONLINE:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1e34a693-c727-4bad-a375-635146a58b08&ccId=9200737112200_2&type=JS&lang=en_US&jobId=557783



Please submit a resume and a non-generic cover letter about why you’re excited by this role. We look forward to hearing from you!



TITLE: Head Treasurer

REPORTS TO: Box Office Manager

STATUS: Full-Time/Non-Exempt

RATE: $37.23 Hourly (I.A.T.S.E. Local B-18)



This is an I.A.T.S.E. Local B-18 union position. Candidates are not required to be members of the union in order to apply. The successful candidate will need to join the union within 31 days of hire.



ABOUT A.C.T.

American Conservatory Theater is an essential gathering place that brings artists and communities together to inspire and provoke. Under the leadership of Artistic Director Pam MacKinnon and Interim Executive Director David Schmitz, A.C.T.’s mission is to engage the spirit of the San Francisco Bay Area, activate stories that resonate, promote a diversity of voices and points of view, and empower theater makers and audiences to celebrate liveness. A.C.T. values inclusion, transformational learning, participation, and rigorous fun. A.C.T. is a Tony Award–winning nonprofit theater serving almost 200,000 people in the San Francisco Bay Area annually through theater, training, and education and community programs.



POSITION PURPOSE:

American Conservatory Theater seeks a patient, empathetic and detail-oriented individual to assist patrons, staff, and company with ticketing and customer service needs, as well as provide general information about A.C.T. programs, products, initiatives, and productions. The Head Treasurer will assist with team leadership, while proactively identifying and addressing team and patron needs and issues. The Head Treasurer will be expected to model exemplary service, composure, and professionalism while embodying the welcome that is core to A.C.T.’s mission.



RESPONSIBILITIES:

Please note that this list is not exhaustive, but rather a representation of job duties.

Ticket Services & Customer Experience

- Provide excellent customer service to all A.C.T. patrons, staff, students, and visiting artists as the public face of the company.

- Work in the Ticket Services office as well as our two performance venue box offices, providing ticketing support in-person, over the phone and via email.

- Sell and exchange single and subscription tickets to A.C.T. events and rentals using our ticketing software (Tessitura).

- Provide technical support and guidance to patrons using the A.C.T. website.

Team Coordination & Core Duties

- Act as lead point-person during show shifts, including preparation for window service and coordinating team effort during load-ins (will call).

- Work closely with IT, Finance, and Director of Ticket Services to:

o Reconcile cash banks and receipts for daily sales

o Balance and close shows

o Manage and balance of 3rd-party ticket sales

- Coordinate internal staff and company ticket requests, including presence at company orientations and maintenance of Microsoft forms.

- Assist with daily/weekly maintenance of box office software, including phone tree, outgoing emails, and ticketing software.

- Assist the Box Office Manager with staff scheduling and other special projects.

Organizational Support

- Foster interdepartmental communication and collaboration in the interest of patron and artist experience.

- Observe, collect, and share patron feedback.

- Attend performances, training sessions, company meetings, and other events/functions as scheduled across three SF campuses.

- General office work, including packaging tickets, gift certificates, program inserts, and other materials for distribution, mail, and will-call.

- Other duties as needed.



QUALIFICATIONS & QUALITIES:

- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

- Alignment with A.C.T.’s Mission, Values and commitment to Equity, Diversity, and Inclusion.

- Demonstrated skill in understanding of cultural differences.

- Ability to serve the ticketing needs of all patrons (and colleagues) equitably & kindly, regardless of sex, race, ethnicity, sexual orientation, gender, gender identity or gender expression.

- Ability to cultivate and develop inclusive and equitable working relationships with A.C.T. colleagues and stakeholders.

- A patient, empathetic, and friendly attitude.

- Exceptional verbal and written communication and interpersonal skills; English fluency required.

- Ability to focus and maintain a professional demeanor in a busy and sometimes noisy environment.

- A commitment to accuracy, efficiency, and working well with colleagues.

- Ability to handle confidential information with sensitivity, as directed.

- Working knowledge of word processing programs (Word, Excel, and Outlook), and comfort with new technologies and software.

- Ticketing experience and familiarity with ticketing software (we use Tessitura) is a plus.

- Experience in customer service and team leadership is a plus.



PHYSICAL DEMANDS:

Job requires the use of sight to read computer monitors and ticket envelopes, the use of hands OR personal adaptive technology to type quickly, distribute tickets, and perform office tasks, requires the ability to sit for extended periods of time, and ability to climb stairs.



WORK ENVIRONMENT & BENEFITS:

The Box Office is open 7 days a week - all shifts are in-person at our San Francisco campuses. Transit between campuses (up to ~1 mile) will be required for some shifts. Candidates for this position should have flexible availability – regular evenings and weekends will be required. Shifts may vary seasonally.



Diversity makes us stronger. A.C.T. is committed to diversity in its programming and creating an inclusive work culture and environment. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you’d like to learn more about A.C.T.’s values, mission, and EDI initiatives, please visit www.act-sf.org


Salary: $37.23 Hourly (I.A.T.S.E. Local B-18)