Ticketing Operations Manager - Second Stage

About Second Stage Theater

At Second Stage, we create and champion plays and musicals solely from living American writers. On our mainstage Broadway theater, the Hayes, and in our two Off Broadway theaters over the past 40 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to living American writers Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

Job Description



The Ticket Operations Manager is a core member of the Ticket Services Team and the Marketing Department. Reporting to the Director of Ticket Services, the Ticket Operations Manager oversees all aspects of sales data and reporting, as well as liaising with the Ticketing Services Team and beyond to ensure the organization’s guidelines and procedures for Ticket Services are executed effectively.



The ideal candidate will have significant experience in both ticketing operations and data management.



Duties & Responsibilities



Oversee single ticket/subscription sales data aggregation, sales reporting set-up and distribution, and operational ticketing functions.



• Suggest, create, and maintain discount codes, offers, and special pricing for productions at Second Stage venues.

• Own and manage lists and extraction sets of audiences for communication purposes in conjunction with the Marketing Department.

• Maintain and edit different aspects of the building of productions, to include, but not limited to price types, holds, modes of sale, ticket designs, etc.

• In conjunction with the Director of Ticketing, manage relationships with third-party sales partners and renters of Second Stage venues.

• Create and maintain an organized system of donor ticketing systems with the Individual Giving Manager.

• Continually seek out new and more effective operations and business models within Ticket Services.

• Assist in annual projects such as subscription rollover, as well as special projects as they arise.

• Create and maintain peer ticketing analysis to stay current and competitive in the marketplace.



Skills & Qualifications



• Bachelor’s Degree

• 3+ years of experience in Ticketing and/or Marketing, preferably in a theater or other cultural/arts organization

• Expertise in the areas of data management and reporting

• Excellent written and oral communication skills

• Knowledge of Tessitura strongly preferred

• Knowledge of the Microsoft Office Suite, especially Excel, strongly preferred



Additional Information



Compensation: Base salary starting at $50,000.00 annually



Benefits: Second Stage offers a full benefits package including vacation, medical and dental insurance, retirement plan, life insurance and long-term disability coverage upon eligibility.

Second Stage values diversity, equity and inclusion in the workplace and is an inclusive employer.



Second Stage is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.



To apply please go to: https://recruiting.paylocity.com/recruiting/jobs/Details/1190416/Second-Stage-Theatre/Ticketing-Operations-Manager


Salary: Base salary starting at $50,000.00 annually