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Brown/Sondheim: Ticketmaster should be ashamed

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jayinchelsea
Broadway Star
joined:4/9/09
Broadway Star
joined:
4/9/09

I foolishly went online this morning, as we were told to do, to purchase ANY tickets I could get for the June 24  Jason Robert Brown/Stephen Sondheim evening. Foolish indeed: I watched them disappear in droves, no matter what I did, and I ended up with nothing. I wrote to Town Hall, who nicely told me to take a hike; they had nothing to do with the event. But Ticketmaster allowed buyers to purchase NO MORE THAN 50 TICKETS APIECE. Well, of course there would be nothing left for us, and surprise, surprise, I could now buy lousy seats on Stubhub for $480 each.

Makes me want to scream, but at whom?

wonkit
Broadway Legend
joined:9/30/08
Broadway Legend
joined:
9/30/08

I signed on right at noon and it took me a couple of tries but I only wanted one seat and managed to get one.  But allowing anyone to purchase more than a reasonable number of seats (say - six?) really is not fair when the event is unique and going to be sold out quickly. Fifty? wow - 

cjmclaughlin10
Leading Actor
joined:6/26/15
Leading Actor
joined:
6/26/15
I got one during today’s release after much stress The only price originally available was $350 (right at the top of my budget) but the app wouldn’t process my order

Finally, I called and got someone over the phone who tells me I can’t use a credit/debit card for orders over the phone and would have to go to the pharmacy to get some sort of crazy Ticketmaster gift card. At this point, I gave up and felt defeated

I checked the app again and got a ticket in the balcony for $203. I’m glad I didn’t spend $350, but that was beyond stressful
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macnyc
Broadway Legend
joined:7/26/08
Broadway Legend
joined:
7/26/08

cjmclaughlin10 said: "I got one during today’s release after much stress The only price originally available was $350 (right at the top of my budget) but the app wouldn’t process my order

Finally, I called and got someone over the phone who tells me I can’t use a credit/debit card for orders over the phone and would have to go to the pharmacy to get some sort of crazy Ticketmaster gift card. At this point, I gave up and felt defeated

I checked the app again and got a ticket in the balcony for $203. I’m glad I didn’t spend $350, but that was beyond stressful
"

Are you sure you reached the official Ticketmaster customer service? Telling you that you had to use a gift card is a typical scammer ploy.

I'm glad it worked out for you in the end!

Updated On: 6/13/19 at 12:33 PM
cjmclaughlin10
Leading Actor
joined:6/26/15
Leading Actor
joined:
6/26/15
That is why I hung up on him
smidge
Broadway Legend
joined:5/16/06
Broadway Legend
joined:
5/16/06
Looks like the lowest price is $182 without fees for far side back of balcony. Too much for me!
stlrod
Stand-by
joined:2/4/11
Stand-by
joined:
2/4/11
My guess is the 50 ticket limit is not Ticketmaster’s fault but instead the venue or producer.
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dramamama611
Broadway Legend
joined:12/4/07
Broadway Legend
joined:
12/4/07

Yup...the producer's set those perameters.  (I've never heard of one set at 50 however!)

If we're not having fun, then why are we doing it? These are DISCUSSION boards, not mutual admiration boards. Discussion only occurs when we are willing to hear what others are thinking, regardless of whether it is alignment to our own thoughts.
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NYadgal
Broadway Legend
joined:5/18/04
Broadway Legend
joined:
5/18/04

I was able to get one ticket (not in my preferred location) the first day they went on sale.   I paid more for the less desirable seat than I’d originally intended, but thought it was a unique and rare opportunity, so decided to go ahead and make the purchase.  

I was disappointed to learn that tickets had been held back and another round would go on sale.   I’ve just looked and better seats are now available.   I’m glad for those who can purchase them, but very disappointed in the way tickets were held back originally, forcing those of us who made purchases on the first (and what we believed would be the only) day they were released to buy less desirable seats.

i know.  First world problems.  But, I don’t like this trend in the way tickets are sold, and Ticketmaster always seems to be in the middle of it.

"Two drifters off to see the world. There's such a lot of world to see. . ."
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qolbinau
Broadway Legend
joined:6/29/08
Broadway Legend
joined:
6/29/08

I am sorry to hear that, quite deceptive/unfair. Especially at these prices and how special/limited this event is. 

Anyway, I hope this is recorded in some legal fashion. Very interested to hear what songs Kristina Performs - I would love to be there. 

"It’s the fractured quality in [Bernadette Peters'] singing voice and line readings that puts across the character as someone for whom resentment is sliding into madness." - NYtimes on Follies (2011).