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Tickets Refunds- Page 11

gibsons2
Featured Actor
joined:8/26/19
Featured Actor
joined:
8/26/19
Tickets Refunds#251
Posted: 5/12/20 at 9:22am

FabalaYero85 said: "Bumping this up.

Bought my 6/5 ticket to Six at Brooks BO back in Feb.

Haven’t gotten any refund. Extremely wary about mailing back a ticket with my credit card information.

Has anyone had to mail their tickets back?
"

 

I don't think it's necessary. All tickets I bought directly at the box offices were refunded to me automatically a few days before the postponed performances. However, these shows sell tickets through Telecharge which has been excellent with refunds and exchanges, not Ticketmaster. 

 

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Scarlet Leigh
Broadway Star
joined:4/18/13
Broadway Star
joined:
4/18/13
Tickets Refunds#252
Posted: 5/12/20 at 10:34am

For the record, I got my Six refund the day AFTER the performance was suppose to happen. So it seems like don't expect to see anything before your original show date, even if the show has been cancelled.

 

And to the person asking about mailing back tickets, not needed. I got my refund issues to my card and my original tickets are still sitting right here next to me.

Artsylady10
Swing
joined:2/29/20
Swing
joined:
2/29/20
Tickets Refunds#253
Posted: 5/12/20 at 1:45pm
Has anyone had success with refunds from The Hudson for Plaza Suite? Haven’t been contacted, no refund yet for tickets I bought directly from the box office, no customer service, MUCH frustration! Thank you!
RWPrincess
Broadway Star
joined:12/7/18
Broadway Star
joined:
12/7/18
Tickets Refunds#254
Posted: 5/12/20 at 1:59pm

Artsylady10 said: "Has anyone had success with refunds from The Hudson for Plaza Suite? Haven’t been contacted, no refund yet for tickets I bought directly from the box office, no customer service, MUCH frustration! Thank you!"

There are several posts in this thread about this. My show date has passed and I have not been contacted. I've also tried calling and emailing the theater. The phone line has a message and then immediately cuts you off and the email bounces back. I tried to do an online complaint with the Attorney General Leticia James but the form wasn't really meant for this type of situation. So I may try calling them instead.

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MCW1227
Understudy
joined:2/6/20
Understudy
joined:
2/6/20
Tickets Refunds#255
Posted: 5/12/20 at 5:44pm

RWPrincess said: "Artsylady10 said: "Has anyone had success with refunds from The Hudson for Plaza Suite? Haven’t been contacted, no refund yet for tickets I bought directly from the box office, no customer service, MUCH frustration! Thank you!"

There are several posts in this thread about this. My show date has passed and I have not been contacted. I've also tried calling and emailing the theater. The phone linehas a message and then immediately cuts you off and the email bounces back. I tried to do an online complaint with the Attorney General Leticia James but the form wasn't really meant for this type of situation. So I may try calling them instead.
"

Please see my post in the Plaza Suite postponed until 2021 thread.  You should have received an email today.  

Be Kind
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Broadway Bob*
Broadway Star
joined:9/21/05
Broadway Star
joined:
9/21/05
Tickets Refunds#256
Posted: 5/15/20 at 12:16am

So the newest suspension extension was announced Tuesday and today I received my two end of June TeleCharge refunds into my account. I'm STILL waiting, over 35 days and counting, for my Harry Potter refund from TicketMaster from the first extension. Ridiculous!!!!!!!!!!

This whole reassigning the tix to a new random date and then saying if I haven't confirmed after 30 days THEN they'll refund the money reeks of fraud and I'm getting impatient. ACCIO REFUND!!!

<-- Tevye, FIDDLER ON THE ROOF, March 2018
Updated On: 5/15/20 at 12:16 AM
djoko84
Leading Actor
joined:3/14/13
Leading Actor
joined:
3/14/13
Tickets Refunds#257
Posted: 5/15/20 at 2:28am

I have a question: I bought tickets for The Music Man at the box office for a date in November. If they announce another Broadway postponement, will I automatically get refunded from the box office soon after? I've only heard about Ticketmaster refunds, but not what happens when you bought tickets from the box office.

jo
Broadway Legend
joined:5/15/03
Broadway Legend
joined:
5/15/03
Tickets Refunds#258
Posted: 5/15/20 at 2:38am

djoko84 said: "I have a question: I bought tickets for The Music Man at the box office for a date in November. If they announce another Broadway postponement, will I automatically get refunded from the box office soon after? I've only heard about Ticketmaster refunds, but not what happens when you bought tickets from the box office."

Telecharge Info Page --

https://www.telecharge.com/siteinfo.aspx?siteinfotype=helpfaq

 

djoko84
Leading Actor
joined:3/14/13
Leading Actor
joined:
3/14/13
Tickets Refunds#259
Posted: 5/17/20 at 12:13am

jo said: "djoko84 said: "I have a question: I bought tickets for The Music Man at the box office for a date in November. If they announce another Broadway postponement, will I automatically get refunded from the box office soon after? I've only heard about Ticketmaster refunds, but not what happens when you bought tickets from the box office."

Telecharge Info Page --

https://www.telecharge.com/siteinfo.aspx?siteinfotype=helpfaq


"

Does the Telecharge "affiliated box office" mean the box office at the show's theatre?

jo
Broadway Legend
joined:5/15/03
Broadway Legend
joined:
5/15/03
Tickets Refunds#260
Posted: 5/17/20 at 1:40am

I would imagine so. Telecharge also always maintains that they are simply the ticket sellers for the producers. I find them fairly easy and fair to deal with in the past.

Jo

jo
Broadway Legend
joined:5/15/03
Broadway Legend
joined:
5/15/03
Tickets Refunds#261
Posted: 5/17/20 at 1:40am

I would imagine so. Telecharge also always maintains that they are simply the ticket sellers for the producers. I find them fairly easy and fair to deal with in the past.

Jo

jo
Broadway Legend
joined:5/15/03
Broadway Legend
joined:
5/15/03
Tickets Refunds#262
Posted: 5/17/20 at 1:40am

I would imagine so. Telecharge also always maintains that they are simply the ticket sellers for the producers. I find them fairly easy and fair to deal with in the past.

Jo

djoko84
Leading Actor
joined:3/14/13
Leading Actor
joined:
3/14/13
Tickets Refunds#263
Posted: 5/18/20 at 12:03am

jo said: "I would imagine so. Telecharge also always maintains that they are simply the ticket sellers for the producers. I find them fairly easy and fair to deal with in the past.

Jo
"

Thanks so much for your help! I guess I'll just have to wait and see what happens.

lila12
Swing
joined:8/3/16
Swing
joined:
8/3/16
Tickets Refunds#264
Posted: 5/18/20 at 2:10am

MCW1227 said: "RWPrincess said: "Artsylady10 said: "Has anyone had success with refunds from The Hudson for Plaza Suite? Haven’t been contacted, no refund yet for tickets I bought directly from the box office, no customer service, MUCH frustration! Thank you!"

There are several posts in this thread about this. My show date has passed and I have not been contacted. I've also tried calling and emailing the theater. The phone linehas a message and then immediately cuts you off and the email bounces back. I tried to do an online complaint with the Attorney General Leticia James but the form wasn't really meant for this type of situation. So I may try calling them instead.
"

Please see my post in the Plaza Suite postponed until 2021 thread. You should have received an email today.
"

Also bought directly from the box office and no email. I don’t see how they would have my email address since I didn’t provide it at time of purchase. I have tried calling, tweeting and emailing and I have finally filed a disputed with credit card. I would be happy to reschedule if anyone would contact me.

BwayinVan
Leading Actor
joined:1/24/14
Leading Actor
joined:
1/24/14
Tickets Refunds#265
Posted: 5/20/20 at 1:34pm

Ticketmaster sucks. I'm still waiting for my MR refund which I requested on April 8. It's a big chunk of change. I called ticketmaster last week and they said that Monday is the 30 day mark from my request so I should get it sometime after that but they couldn't give me any sort of definite answer as to when to expect it.

djoko84
Leading Actor
joined:3/14/13
Leading Actor
joined:
3/14/13
Tickets Refunds#266
Posted: 5/20/20 at 6:02pm

BwayinVan said: "Ticketmaster sucks. I'm still waiting for my MR refund which I requested on April 8. It's a big chunk of change. I called ticketmaster last week and they said that Monday is the 30 day mark from my request so I should get it sometime after that but they couldn't give me any sort of definite answer as to when to expect it."

What date were the tickets for?

BwayinVan
Leading Actor
joined:1/24/14
Leading Actor
joined:
1/24/14
Tickets Refunds#267
Posted: 5/21/20 at 7:04pm

djoko84 said: "BwayinVan said: "Ticketmaster sucks. I'm still waiting for my MR refund which I requested on April 8. It's a big chunk of change. I called ticketmaster last week and they said that Monday is the 30 day mark from my request so I should get it sometime after that but they couldn't give me any sort of definite answer as to when to expect it."

What date were the tickets for?
"

April 30

BwayinVan
Leading Actor
joined:1/24/14
Leading Actor
joined:
1/24/14
Tickets Refunds#268
Posted: 5/21/20 at 7:04pm

djoko84 said: "BwayinVan said: "Ticketmaster sucks. I'm still waiting for my MR refund which I requested on April 8. It's a big chunk of change. I called ticketmaster last week and they said that Monday is the 30 day mark from my request so I should get it sometime after that but they couldn't give me any sort of definite answer as to when to expect it."

What date were the tickets for?
"

April 30

goovermon
Swing
joined:8/14/19
Swing
joined:
8/14/19
Tickets Refunds#269
Posted: 5/22/20 at 1:06am

My MJ tickets have a Canceled banner and "Your Order Has Been Updated" but no refund as of yet. indecision

BwayinVan
Leading Actor
joined:1/24/14
Leading Actor
joined:
1/24/14
Tickets Refunds#270
Posted: 5/23/20 at 10:44am
Finally got my ticketmaster refund for MR and for once the exchange rate worked in my favour!
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Anastasia_Beaverhausen
Broadway Star
joined:7/25/04
Broadway Star
joined:
7/25/04
Tickets Refunds#271
Posted: 5/23/20 at 11:01am
Finally got my MR this morning as well! Just waiting on Tina now, which I bought at the box office.
JayElle
Broadway Star
joined:9/25/16
Broadway Star
joined:
9/25/16
Tickets Refunds#272
Posted: 5/23/20 at 11:19pm

GGoovermom My MJ tickets have a Canceled banner and "Your Order Has Been Updated" but no refund as of yet. 

email them with order number & yr contact data: name, address, 

I did and got MJ refund in a week.....here's address

customer_support@ticketmaster.com

 


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