A note about refunds - Outrageous.

[paphillyguy]

Posted: 11/10/07 at 3:07pm

http://www.playbill.com/news/article/112684.html

The article states that if you bought your ticket through ticketmaster that you WILL NOT be refunded for the processing fee of $3.10 and the ticketfast fee. Therefore, you will be out money. This is truly outrageous to me. If the show is closed because of a strike you should get a FULL refund of your ticket cost. The producers or the union should be responsible to pay ticketmaster their fee, why should the theatergoer be out money.

This is just wrong to me.

No matter what side you take on this strike, this should be an outrage to everyone. The people getting the refund should not be out money, many are already inconvenienced.
Updated On: 11/10/07 at 03:07 PM

[SueleenGay]

Posted: 11/10/07 at 3:11pm

It is a "processing" fee. Your order was "processed", so no refund. Where is the rip off? It is not Ticketmaster's fault there is a strike, why should THEY be out the money?

If your car breaks down do you want a refund on your gas?

[misschung]

Posted: 11/10/07 at 3:13pm

I understand your frustration, but it's the same principle as tax and shipping fees. You don't get those back if you return or exchange an online order.

Updated On: 11/10/07 at 03:13 PM

[Boq101]

Posted: 11/10/07 at 3:13pm

Sueleen good analogy

Paphilly just needs to get himself some prozac and calm down.

[MargoChanning]

Posted: 11/10/07 at 3:15pm

Then again, I believe Telecharge actually DOES refund its service charges in the event of a cancellation, unlike Ticketmaster, so make of that what you will.

[paphillyguy]

Posted: 11/10/07 at 3:19pm

Well there are some hole in your agruements. One if my cars is fixed I will get to use that gas. If I get a refund and need to buy another ticket then I need to pay another processing fee.

Also, you do get sales tax back, plus I decided to return that item. If I am returning for a refund for a damaged item, they do refund YOUR entire order at most major retailers.

Margo is correct Telecharge gives a 100% refund.

[misschung]

Posted: 11/10/07 at 3:26pm

Yes, you're right. However if you do an exchange in a state with a different sales tax, you still need to pay the difference.

It's annoying, but be glad that they're refunding the tickets at least.

[Bettyboy72]

Posted: 11/10/07 at 3:26pm

Yes, but Ticketmaster does tell folks upfront that the service fees are non-refundable, but no one ever listens because they so rarely need refunds.

[BrodyFosse123]

Posted: 11/10/07 at 3:29pm

And from past experience (show closures), TeleCharge does NOT refund the service fee.

[Boq101]

Posted: 11/10/07 at 3:30pm

It's nothing you wouldn't have already known had you carefully read all of the fine print during the transaction. If you don't like it then don't use Ticketmaster.

[billynj]

Posted: 11/10/07 at 3:34pm

ticketmaster gives most of the "processing fee" to the theater as an incentive to stay with TM in long contracts, so it should be refunded. The processing fee is a hidden revenue stream for theaters it can amount to over 100K per year at a smaller theater

[BrodyFosse123]

Posted: 11/10/07 at 3:39pm

Wow!

I really LOVE these Starbucks Gingerbread latte's!

[luvtheEmcee]

Posted: 11/10/07 at 3:50pm

Well there are some hole in your agruements. One if my cars is fixed I will get to use that gas. If I get a refund and need to buy another ticket then I need to pay another processing fee.

And there are some holes in your grammar.

There's a responsibility at hand to refund the cost of the ticket. What you would actually spend to see the show, free of Tickmaster services and the like. Nothing else. The service fee is just that. A fee for the processing not a portion of the ticket price. This is why it is extra and not included. Quit whining.

[cturtle]

Posted: 11/10/07 at 3:59pm

c'est le guerre

[Liverpool]

Posted: 11/10/07 at 4:55pm

paphilly, you are just an indignant little twat.


YOUR ORDER WAS PROCESSED like someone said. That is what the fee was for, processing the order. They are not obligated to refund you for services rendered. They are obligated to refund you for services NOT RENDERED (ie the show). GET OVER YOURSELF YOU USELESS ASSHOLE.


as for telecharge refunding, good for them, they go above and beyond, but that doesn't mean ticketmaster has to.
Updated On: 11/10/07 at 04:55 PM

[NuggetMonkeys]

Posted: 11/10/07 at 5:00pm

Hey Liverpool, you better fix that post before a BWW Monitor sees it.

*EDIT* Fair enough.

Updated On: 11/10/07 at 05:00 PM

[millie_dillmount]

Posted: 11/10/07 at 6:14pm

Since this thread regards refunds, I have a question:

I have a Little Mermaid ticket for 11/24. I go to school in Boston, so I can't really go down to NYC to get it refunded at the box office, so I could send it in the mail. Since it is a couple of weeks away, should I mail my ticket in now? Maybe I'll buy tickets to Xanadu that day instead. I really want to see YF so maybe I can return my Mermaid ticket and buy a ticket to that.

Or should I just wait until last minute, go to NYC 11/24 as planned, and get my Mermaid ticket refunded then and see what I can get for a show that wasn't affected? That is, if Mermaid isn't playing.


Do you think the strike will really last that long?

Updated On: 11/10/07 at 06:14 PM

[Liverpool]

Posted: 11/10/07 at 6:19pm

its really unlikely that the strike will last that long.

[MargoChanning]

Posted: 11/10/07 at 6:25pm

Hold onto your ticket. Don't put it in the mail -- they won't do anything with it until after that 11/24 performance is officially cancelled. And what if the strike ends before then? I mean you can get a replacement at the box office if they can't find it for some reason, but why even deal with that?

Again, HOLD ONTO YOUR TICKET AND DEAL WITH IT ON THE 24TH.

PS You did buy your ticket at the box office and not through ticketmaster, right?

Updated On: 11/10/07 at 06:25 PM

[millie_dillmount]

Posted: 11/10/07 at 10:19pm

Thanks, Margo!

Yes, I bought it at the box office.

[sanda]

Posted: 11/10/07 at 10:44pm

since TicketMaster charge me $15 for "service" while I did all booking and seat selection by myself, I don't see how it is reasonable to charge me $3.5 for something that's not my fault and got nothing in return.

Telecharge once returned all my fee because I could not make to a show I booked due to the bad weather.

One word, TicketMaster is a shark. Try to avoid it as much as you can.

[BroadwayBound86]

Posted: 11/11/07 at 12:51am

There was a death in the family causing me to return tickets through Ticketmaster. The woman I spoke with was extremely nice. I was refunded then ENTIRE fee, including the processing fee. Although I also repurchased tickets for a later date right then as well which may have been the reason for her generosity.

[being.jeremiah]

Posted: 11/11/07 at 12:58am

"One word, TicketMaster is a shark. Try to avoid it as much as you can."

Can't really do that for Nederlander shows if you live outside (which does not include north NJ) the city!

[paphillyguy]

Posted: 11/11/07 at 10:46am

The offensive name calling in this post is unacceptable.

If you can not discuss amongst peers without resorting to offensive words and name calling then please refrain from replying.

[Mr Roxy]

Posted: 11/11/07 at 10:59am

This is getting it without vaseline.