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How To Exchange Or Cancel Your Broadway Tickets Due To Coronavirus Travel Cancellations

As BroadwayWorld previously reported, in accordance with guidelines from the Center for Disease Control (CDC) and under the continued direction of Governor Andrew Cuomo, Broadway shows in New York City will extend the current suspension of all performances through June 7, 2020.

"Our top priority continues to be the health and well-being of Broadway theatregoers and the thousands of people who work in the theatre industry every day, including actors, musicians, stagehands, ushers, and many other dedicated professionals." said Charlotte St. Martin, President of the Broadway League. "Broadway will always be at the very heart of the Big Apple, and we join with artists, theatre professionals, and fans in looking forward to the time when we can once again experience live theatre together."

We reached out to Broadway's ticketing service providers and theatres to get the latest refund policies.

Information will be updated as it becomes available. (Updated 4/13/2020)

Telecharge / Shubert Theatres

"Some shows are automatically refunding tickets. Others are offering the opportunity to refund or exchange tickets for a later performance. If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets. Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. There is no need to contact Telecharge about your tickets.

If you bought tickets at an affiliated box office with a credit card, Telecharge Customer Services will automatically refund your order. If you bought tickets at a box office with cash, please visit the box office for a refund when it reopens. Check back here for information.

If you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information."

ATG - Hudson Theatre

"We will be contacting all affected customers next week to either help you exchange to a new performance of your choice or to send you a full credit voucher for your booking, including any fees. Our customer service team will be in touch next week. As you can imagine, we are processing a large number of bookings, so please bear with us during this busy period. Any patron who has purchased tickets directly through us can call our ticketing hotline at (855) 801-5876."

Roundabout Theatre

"If you have tickets scheduled between now and the end of the season, we will be in touch about possible exchanges, ticket donations, or a refund. If you have tickets for any canceled performances, please consider donating their value to ensure Roundabout is able to remain resilient. If you have already donated your ticket or contacted us regarding your order, there is no need to contact us again."

To get in touch about an exchange, call 212-719-1300.


TodayTix in a statement said they "are continuing to uphold theater policies for each individual show, as we always have. We're in close communication with the box offices and we're aware of their policies, even as they change. We're continuing to monitor the situation and should we need to make any big changes, we'll let our audience know as soon as we can. For now, we're following the lead of the shows so please check your show's refund/exchange policy for more information. If and when we are able, we're honoring refunds and exchanges. However, if the show's box office is not allowing for refunds or exchanges, and you have an extenuating circumstance, we will do our best to find a solution. Please call Guest Services at 855-464-9778 or contact support."

North American customers can call 1 (855) 464-9778 or use their online chat support here.


All tickets for canceled performances will be refunded at your original point of purchase. If you'd prefer to exchange your tickets, or are having difficulty with your exchange, please email us at

Nederlander Theatres

For customer service enquiries, you can contact them at


"As we receive updates from artists, teams and show organizers on their postponed and rescheduled events, as well as their individual refund policies, we will be providing fans with the latest news on their event status via this comprehensive information portal. For events in Canada, please click here. As always, canceled events are automatically refunded. If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed."

For customer service enquiries, you can contact them at 1 (800) 653-8000.

2nd Stage

"We will hold the value of your tickets on account and you do not need to do anything. "On Account" means that the value of your ticket is waiting for you to reuse it at a later time. We will be in touch with you in the next few weeks to rebook you into a new performance date. If the new performance dates don't work for you, you may use the value of your ticket toward the purchase of any future Second Stage production, including a subscription package.

Second Stage is a not-for-profit institution and currently not able to produce, yet we are working diligently behind the scenes so that when we come back, we are stronger than ever. We ask that you consider releasing the value or partial value of your ticket for a tax-deductible donation by calling the box office at 212-541-4516 or click this link to avoid hold times. If this isn't feasible, you may also request a refund."

Check back for more information - updates to this page are ongoing as theatres and ticketing agents update their policies and advise us as such.

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