BroadwayWorld Strike Coverage: How to Obtain Refunds
If you purchased tickets via credit card to a Broadway show that is not performing, in most cases your card will automatically be credited (see below). If you purchased your ticket with cash, please return to the point of purchase, or see below for further instructions.
|From Telecharge.com (via phone and Internet)||Your tickets for canceled performances (including service fees) will be automatically credited within two business days.|
|From Ticketmaster (via phone or at Ticketmaster.com)||Your credit card will automatically be credited with the ticket price and convenience charges, and should post to your account within 7 to 10 business days. Please note, the $3.10 per order processing fee and any ticketFast or UPS delivery charges are non-refundable.|
|At the theatre box office by credit card (Telecharge.com and Ticketmaster)||Your tickets for canceled performances will be automatically credited within 2 to 10 business days.|
For the following shows at these theatre box offices with cash or by check:
AUGUST: OSAGE COUNTY
A CHORUS LINE
THE COLOR PURPLE
DR. SUESS' HOW THE GRINCH STOLE CHRISTMAS
IS HE DEAD?
MONTY PYTHON'S SPAMALOT
THE PHANTOM OF THE OPERA
ROCK 'N' ROLL
|You may return to the theatre box office for a refund. If the box office is closed, mail your ticket to back for exchange or credit to Telecharge.com, 411 Hackensack Avenue, Hackensack NJ 07601. Federal Express delivery charges will not be refunded.|
|For the following shows at these theatre box offices with cash or by check:
CYRANO DE BERGERAC
THE DROWSY CHAPERONE
THE LITTLE MERMAID
THE LION KING
Please return to the theatre box office for a refund. In the event the box office is closed, you may mail your tickets to Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018.
Please remember to retain a copy of your tickets for your records.
|At the Broadway Ticket Center
(1560 Broadway, between 46th & 47th Streets)
|Bring your tickets to the Broadway Ticket Center, located in the Times Square Information Center on the east side of Broadway between 46th and 47th Streets for a refund or exchange.|
|Elsewhere||Return to or contact the point of purchase for more information.|
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