BroadwayWorld Strike Coverage: How to Obtain Refunds

By: BWW News Desk Nov. 10, 2007

Straight from the The League of American Theatres and Producers, here's how to get your refunds if you had tickets to shows affected by the strike.

If you purchased tickets via credit card to a Broadway show that is not performing, in most cases your card will automatically be credited (see below). If you purchased your ticket with cash, please return to the point of purchase, or see below for further instructions.

From Telecharge.com (via phone and Internet)	Your tickets for canceled performances (including service fees) will be automatically credited within two business days.
From Ticketmaster (via phone or at Ticketmaster.com)	Your credit card will automatically be credited with the ticket price and convenience charges, and should post to your account within 7 to 10 business days. Please note, the $3.10 per order processing fee and any ticketFast or UPS delivery charges are non-refundable.
At the theatre box office by credit card (Telecharge.com and Ticketmaster)	Your tickets for canceled performances will be automatically credited within 2 to 10 business days.
For the following shows at these theatre box offices with cash or by check: AUGUST: OSAGE COUNTY Imperial Theatre (249 West 45^th St.) AVENUE Q Golden Theatre (252 West 45^th St.) A Bronx Tale Walter Kerr Theatre (219 West 48^th St.) CHICAGO Ambassador Theatre (219 West 49^th St.) A CHORUS LINE Schoenfeld Theatre (236 West 45^th St.) THE COLOR PURPLE Broadway Theatre (1681 Broadway) CURTAINS Al Hirschfeld Theatre (302 West 45^th St.) DR. SUESS' HOW THE GRINCH STOLE CHRISTMAS St. James Theatre (246 West 44^th St.) DURAN DURAN Ethel Barrymore Theatre (243 West 47th St.) The Farnsworth Invention Music Box Theatre (239 West 44^th St.) IS HE DEAD? Lyceum Theatre (149 West 45^th St.) JERSEY BOYS August Wilson Theatre (245 West 52^nd St.) LES MISERABLES Broadhurst Theatre (235 West 44^th St.) MAMMA MIA! Winter Garden (1634 Broadway) MONTY PYTHON'S SPAMALOT Shubert Theatre (225 West 44^th St.) THE PHANTOM OF THE OPERA Majestic Theatre (247 West 44^th St.) ROCK 'N' ROLL Bernard B. Jacobs Theatre (242 West 45^th St.) THE SEAFARER Booth Theatre (222 West 45^th St.) SPRING AWAKENING Eugene O'Neill Theatre (230 West 49^th St.)	You may return to the theatre box office for a refund. If the box office is closed, mail your ticket to back for exchange or credit to Telecharge.com, 411 Hackensack Avenue, Hackensack NJ 07601. Federal Express delivery charges will not be refunded.
For the following shows at these theatre box offices with cash or by check: CYRANO DE BERGERAC Richard Rodgers Theatre (226 West 46^th St.) THE DROWSY CHAPERONE Marquis Theatre (1535 Broadway) GREASE Brooks Atkinson Theatre (256 West 47^th St.) HAIRSPRAY Neil Simon Theatre (250 West 52^th St.) Legally Blonde Palace Theatre (1564 Broadway) THE LITTLE MERMAID Lunt-Fontanne Theatre (205 West 46^th St.) THE LION KING Minskoff Theatre (200 West 45^th St.) RENT Nederlander Theatre (208 West 41^st St.) WICKED Gershwin Theatre (222 West 51^st St.)	Please return to the theatre box office for a refund. In the event the box office is closed, you may mail your tickets to Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018. Please remember to retain a copy of your tickets for your records.
At the Broadway Ticket Center (1560 Broadway, between 46th & 47th Streets)	Bring your tickets to the Broadway Ticket Center, located in the Times Square Information Center on the east side of Broadway between 46^th and 47^thStreets for a refund or exchange.
Elsewhere	Return to or contact the point of purchase for more information.

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