Fairytale Brownies Wins 2013 Bizrate Circle of Excellence Award

By: Sep. 30, 2013
FOOD & WINE
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For the 10th year in a row, Fairytale Brownies has won the Bizrate Circle of Excellence Award.

The award recognizes retailers that received outstanding online customer satisfaction ratings in each of seven key satisfaction indicators throughout a one-year period, as rated by their own customers.

"Earning the Bizrate Circle of Excellence Award signifies a retailer's unwavering commitment to its customer's satisfaction," noted Bill Glass, CEO of Shopzilla, Inc., parent company to Bizrate and Bizrate Insights.

Each company was scored on the following:

  • Point of Sale Metrics
  • Overall Satisfaction
  • Product Selection
  • On-Time Delivery
  • Ease of Finding Post Order Fulfillment Metrics
  • Re-purchase Met Expectations
  • Custom Support

"We are honored to be included in this prestigious distinction as we take customer service and customer satisfaction very seriously," said Hilary Lee, Fairytale Brownies Web Developer.

Other circle winners include companies such as Bobbi Brown Cosmetics, REI, QVC and Zappos.com.

ABOUT FAIRYTALE BROWNIES: The company has been baking brownies since 1992. Every batch is made by hand using a secret family recipe. The brownies, cookies and bars are all natural, baked with the finest ingredients such as imported Belgian dark chocolate, farm fresh eggs, pure creamery butter, and dark brown sugar. Each brownie, cookie and bar is individually wrapped and certified kosher dairy.



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