Tessitura Manager - Casa Mañana

JOB TITLE: Tessitura Manager

REPORTS TO: Director of Marketing

HOURS: Full Time Exempt

Office Hours: Monday through Friday, 9:00 am to 5:00 pm

Evening and Weekend hours based on production schedule



JOB RESPONSIBILITIES / DUTIES:



BASIC DUTIES

• Configures and maintains Tessitura components supporting ticketing, fundraising, membership, reporting, and online engagement.

• Manages user roles, permissions, and security groups using least-privilege principles.

• Builds and maintains standardized reports and dashboards used for operational, financial, and strategic decision-making.

• Conducts structured discovery to understand underlying business needs, data requirements, and process constraints. Proactively identifies opportunities to improve usability, data quality, staff efficiency, or system reliability.



MANAGING OUR DATA

• Defines and maintains data standards, including required fields, deduplication rules, address formats, segmentation practices, and data-entry policies. Coordinates recurring data quality reviews and cleanup cycles.

• Defines and maintains data tagging and coding schemes that support segmentation, attribution, and longitudinal analysis.

• Manages recurring imports, exports, batch jobs, and API-driven workflows.

• Replaces manual/ad-hoc reporting with repeatable, version-controlled outputs.

• Identifies opportunities for automation or workflow simplification and propose actionable improvements.

• Writes and optimizes SQL queries for reporting, audits, data corrections, and exploratory analysis.



TRAINING CASA STAFF

• Develops accessible training materials and change briefings for new features, processes, or data standards.

• Delivers targeted training sessions focused on task-specific workflows, data-entry expectations, or new functionality.



TESSITURA LIAISON

• Serves as the primary technical contact for Tessitura-related issues.

• Troubleshoots system issues: reproduce problems, identify root causes, document resolutions, and track recurring patterns.



MAKING CHANGES TO TESSITURA

• Evaluates proposed configuration changes and upgrades; documents expected impacts, risks, and required decisions.

• Tests configuration changes, integrations, and data workflows.

o Leads the implementation of approved specifications.

• Maintains system architecture documentation, configuration decisions, and workflow diagrams. Maintains change logs.



HELPING W/ TESSITURA & INTEGRATIONS (EX. WORDFLY)

• Maintains and troubleshoots integrations between Tessitura and external systems used for marketing, online transactions, reporting, and visitor-facing processes.

a. Documents all integration points, data flows, dependencies, and assumptions.

b. Supports reconciliation of Tessitura data with other internal systems and datasets.

Additional duties as assigned.



EDUCATION: Bachelor’s degree or equivalent work experience.

SKILLS: 3–5 years of experience administering Tessitura or performing advanced power-user/system configuration work in a similar CRM. Demonstrated ability to produce clear documentation (SOPs, runbooks, technical notes, training guides). Knowledge of data integrity practices, deduplication logic, and data-tagging schemes for analytics. Ability to evaluate proposed system changes and articulate impacts clearly.

EXPERIENCE: 3-5 years

SALARY: starting at $70,000; negotiable depending on candidate’s experience

TO APPLY: Please submit a resume to employment@casamanana.org
Salary: 70000