Grey House matinee CANCELLED 5/17

[IronMan]

Posted: 5/17/23 at 1:18pm

Went to pick up my ticket and they had someone outside announcing that the matinee was cancelled due to Covid.  I have no information about this evening. 

[aislestorm2]

Posted: 5/17/23 at 11:30pm

Covid hit the stage manager, so the matinee was cancelled. The ASM ran the show tonight for the first time.

[BroadwayNYC2]

Posted: 5/17/23 at 11:32pm

Oh I did the same. Went to pick it up at 1:53, didn’t get my official email cancellation for the matinee until, and I quote, 4:03 pm. Incompetence don’t get no sympathy for me. 

Edit: and let’s clarify, the communication of the cancellation was handled horribly, I get cancellations. 

Updated On: 5/17/23 at 11:32 PM

[Fosse76]

Posted: 5/18/23 at 12:01am

BroadwayNYC2 said: "Oh I did the same. Went to pick it up at 1:53, didn’t get my official email cancellation for the matinee until, and I quote, 4:03 pm. Incompetence don’t get no sympathy for me.

Edit: and let’s clarify, the communication of the cancellation was handled horribly, I get cancellations."

It's easy to blame them. But for all you know there was a server problem...or simply a network delay.

[BroadwayNYC2]

Posted: 5/18/23 at 12:09am

It’s Broadway, Not the emergency alert system.
This wouldn’t have fallen under the ranks of a marketing email, it is operational so a different monster in terms of privacy and email laws (aka no backlog, it’s asap). No mention on their social either. 

Frustration at the box office as well. Point of this being that this seemed to have been communicated to the people facing ticket holders last. The women behind me purchased hers at TKTS, and it was still on the Board when she walked back for clarification. 

Updated On: 5/18/23 at 12:09 AM