Ticket Services Representative

The Gateway is seeking friendly, professional, and customer-focused individuals to join our Box Office team. Ticket Services Representatives provide exceptional service to patrons in person, by phone, and via email in a fast-paced, team-oriented environment.

Responsibilities:

• Sell tickets, subscriptions, gift certificates, and enroll students in classes

• Assist patrons with ticketing inquiries and resolve issues professionally

• Process cash, credit, and check transactions accurately

• Maintain ticketing records and uphold Box Office policies

• Respond to phone calls, emails, and voicemails

• Support front-of-house operations during performances as needed

• Open/close Box Office and maintain a clean, secure workspace

Qualifications:

• Strong customer service and communication skills

• Basic computer proficiency (Microsoft Office required; ticketing systems a plus)

• Ability to multitask, stay organized, and work under pressure

• Flexible availability, including evenings and weekends

• Prior customer service or ticket sales experience preferred

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs

Compensation:

• $17/hour, full-time or part-time

• Complimentary tickets to performances

• No housing or health benefits provided

To apply, send your résumé and cover letter to: BoxOfficeManagers@TheGateway.org