Front of House Supervisor / Facilities Support

Full/Part-Time

The Gateway – Bellport, NY
$19–$23/hour (commensurate with experience) | Days, Evenings & Weekends Required

The Performing Arts Center of Suffolk County (The Gateway), Long Island’s oldest professional theatre, is seeking a Front of House Supervisor to oversee audience services operations while working closely with the Facilities Director to ensure our spaces are performance-ready.

Position Overview

This leadership role is responsible for supervising Front of House and Parking staff, ensuring an exceptional patron experience, and supporting the cleanliness, safety, and readiness of all public areas during performances and events.

The Supervisor collaborates with the Facilities Manager to identify and communicate maintenance needs and assists with operational tasks as needed.

Key Responsibilities

Front of House Leadership

• Supervise Front of House and Parking Attendants
• Lead pre-show staff assignments and ensure readiness
• Run every show assuming the “Point” position
• Welcome and assist patrons, including managing lobby flow and accessibility needs
• Oversee concessions and merchandise operations, including accurate cash handling
• Address patron concerns professionally and efficiently
• Support House Manager and Box Office team to ensure audience comfort and safety
   

Facilities Collaboration & Operational Support

• Conduct pre- and post-performance walk-throughs of lobby, theatre, restrooms, outdoor areas, and parking lots
• Ensure spaces are clean, stocked, safe, and presentable
• Perform operational tasks such as restocking supplies, minor troubleshooting, and coordinating setup needs
• Communicate maintenance or facility concerns promptly to the Facilities Manager
• Assist with event setup and breakdown as required
• Support operations at both our primary and rental venues
• Assist with facilities tasks and maintenance
   

Qualifications

• Prior supervisory or leadership experience preferred
• Strong customer service and problem-solving skills
• Organized, dependable, and detail-oriented
• Comfortable standing for extended periods and lifting up to 30 lbs
• Available days, evenings, weekends, and some holidays
• Interest in theatre a plus
   

Additional Details

• In-person, part-time position
• Hours vary based on performance schedule
  
   

The Gateway is an equal opportunity employer committed to equity, diversity, and inclusion.

To apply, please send your résumé and cover letter to:
Joanne@TheGateway.org