Jr. Information Systems Technician - Serino Coyne

Serino Coyne, a division of Omnicom Group Inc., a leading global communications company, is a dynamic mid-sized full-service Advertising and Marketing Agency, specializing in theatre and entertainment related accounts. We are seeking a detail-oriented, knowledgeable, technologically versed, flexible and diligent Jr. Information Systems Technician to support the agency with a variety of systems (MAC's, PC's, audio/video equipment & Canon Printer), to help meet our internal technical needs. This is a full-time, regular, benefits eligible position.



Job Requirements (includes but are not limited to the following):

- Advanced support skills in PC/Mac Desktops and laptops

- Minimum 3+ years relevant IT experience

- Ability to support a mixed environment of Windows, Mac servers and workstations

- Skilled at taking ownership of work assignments and successfully taking them through to completion on a timely basis

- Excellent communication skills (written and verbal)

- Must have a high-level grasp of technical concepts to converse with and produce documentation using technical terminology for tech contacts, along with ability to communicate these concepts in a non-technical user-friendly way for general staff/end users

- Must have the ability to multi-task in a fast-paced deadline driven environment

- Must have a strong work ethic

- Bachelor's degree, preferably in Computer Information Systems, along with applicable certifications



Job Responsibilities (includes but are not limited to the following):

- Handle the creation, testing, maintenance, development and troubleshooting of all operating systems (OS) images as well as the creation testing and deployment of all application images/packages/upgrades.

- Maintain Active Directory

- Quarterly Sarbanes Oxley testing

- Desktop support is centralized and out of scope but you will need to oversee desktop support tickets for all users

- Maintain inventory database including the addition of all new machines, the removal of retired machines, and periodic verification of the contents of the database

- Work with the CFO on various technical projects



THE IDEAL CANDIDATE

- Has a natural affinity for Information Technology, network configurations, servers, desktop support, and expert knowledge in MAC & Windows environment

- Can actively listen and extract the vital information from user complaints

- Can develop and maintain IT policies and procedures

- Is proactive, solutions based, communicative, and follows-up with end users

- Can document processes, patient when dealing with and explaining issues/solutions with end-users

- Is a self-starter, an effective problem solver with strong organizational skills



Some of our PERKS include:

- Tickets to live entertainment events

- Generous time-off policy

- Ongoing personal and professional development sessions offered through agency initiatives such as Town Hall and SChool.



Serino Coyne LLC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



Although we appreciate your interest in this position, due to the volume of responses, we will only contact those candidates who most closely match the needs of this position.



To apply, please visit:

https://serinocoyne.agileats.com/CareerPortal/JobDetail.aspx?RequisitionId=19802&SourceId=2808