House Manager - Jacob Burns Film Center

The House Manager is part of a team that reports to the Managers of Theater Operations, and plays a key role in the overall operation of the theater. The House Manager is expected to run the theater with or without the presence of senior staff. We are seeking an outgoing and highly organized individual who has experience with leadership, the public, and the arts to handle day to day front of house cinema operations for films and special events. Dedication to the goals of excellent customer service and outstanding film presentation is essential.







Qualifications:



A minimum of 1-3 years’ experience supervising staff and dealing directly with the general public within a movie theater, performing arts center, or other arts nonprofit institution.

Customer service experience in a fast paced environment is essential.

Experience with part-time staff management and development.

Excellent communication and interpersonal skills within a team setting.

Ability to communicate effectively with JBFC administrative staff as well as theater staff.

Computer literate with excellent math skills and attention to detail.

Experience handling money and reconciling accounts on a regular basis.





Primary responsibilities:



Oversight of front of house staff (ushers, concessionaires, box office personnel, A/V staff), and ensuring that operations are running in a friendly, courteous, and efficient manner.

Effective management of front of house operations and film/event presentation. An essential component of this includes the ability to quickly resolve issues with patrons courteously while dealing with real time situations.

Oversight of concession stand ordering and reporting, with an eye to maximizing revenue.





Other Responsibilities include:



Crowd control

Developing and maintaining a team oriented atmosphere

Maintaining a clean and safe environment

Enforcing company policies and procedures





Excellent command of PC based office programs (Word, Excel and Office) required. Experience with box office software and systems (JBFC operates on the Tessitura platform) a decided plus.



This is a flexible full-time position. Shifts include night and weekend hours. Flexibility is a must!



Start date: Immediately



Salary will be commensurate with experience.







Please send resume, cover letter, and three references via email only to jobs@burnsfilmcenter.org with “House Manager 18” in the subject line of your email. No phone calls please.