Group Sales & Ticket Services Manager - Shakespeare Theatre Company

The Shakespeare Theatre Company, a multi-venue LORT B+ theatre in Washington, DC, seeks a Group Sales & Ticket Services Manager. This position is part of the Audience Services department, and supervises box office operations, including: hires, trains, and schedules sales associates and sales supervisors, provides customer service to the public, and resolves ticketing software issues. In addition, the Manager tracks budget information, processes departmental payroll, and reconciles financial information for the Business Department. For group sales, this position liaises with community partners and various organizations to sell group tickets and experiences. This position oversees the Ticket Services Manager and works with this manager to oversee the box office associates and work as team mates with other members of the Audience Services team. Commission is available for meeting certain benchmarks for group sales.



The ideal candidate will have a BA in theatre administration (or equivalent experience) and at least 4 years of box office experience, with at least 2 of those in a supervisory capacity. This position requires excellent computer skills, strong knowledge of Tessitura, and superior communication and customer service skills. Must be dependable, punctual, outgoing, and a team player. Evenings and weekend work is required, as well as some holidays.



To apply, please visit:

http://www.shakespearetheatre.org/about/careers-and-casting/jobs/



The Shakespeare Theatre Company is an Equal Opportunity Employer. It is the policy of the Shakespeare Theatre Company to employ individuals without regard to gender, race, age, religion, color, national origin, sexual orientation, disability or any other factor made unlawful under applicable fair employment laws. In accordance with such laws, reasonable accommodations are made for persons with disabilities.