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What Do We Know About Broadway's COVID-19 Protocols and Refund Policies?

What Do We Know About Broadway's COVID-19 Protocols and Refund Policies?

See the latest news about Broadway's reopening, show by show!

What Do We Know About Broadway's COVID-19 Protocols and Refund Policies?

Broadway is officially back! Everything we know and love about live theater is once again possible thanks to health and safety protocols that have been instilled by the Broadway League since its reopening in September of 2021, as well as the care and cooperation of Broadway's audience members.

Beginning July 1, the owners and operators of all 41 Broadway theatres in New York City adopted a "mask optional" policy. Audience members are still encouraged to wear masks in theatres.

Audience masking protocols for August and beyond will be evaluated on a monthly basis.

Updated July 2022


A STRANGE LOOP

Shows per week: 8

COVID Policy: All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required.

Policies for August 2022 will be announced at a later date.

ALADDIN

Shows Per Week: 8. See calendar HERE.

COVID Policy: For performances of ALADDIN through June 30, 2022, the following procedures must be followed:

In addition to a valid ticket, to be permitted to enter the theatre:

Masks are required for all guests.

ALADDIN is intended for guests ages 6 and up. All guests must have a ticket.

Guests under the age of 2 are not permitted in the theatre.

All guests must properly wear a mask at all times while inside the building except while eating or drinking when seated.

For performances of ALADDIN effective July 1, 2022 through July 31, 2022, please be advised:

Mask wearing is encouraged, but optional, for all guests throughout the duration of their visit.

ALADDIN is intended for guests 6 and up. All guests must have a ticket.

Health and Safety protocols for performances of ALADDIN after July 31, 2022 will be announced at a later date.

Refunds: If you purchased tickets for a performance date between now and August 7, 2022, only, your ALADDIN purchase is eligible for a free exchange or refund and you may contact them to submit your request at least 48 hours before the start time of your original performance. They will keep you updated as to the status of your request, but please note that it may take up to 30 days to reflect on your credit card statement. If your performance is less than a month away, the refund may occur after the date of your performance; please know that they will issue refunds for all valid requests.to provide their Ticketmaster account number, verify the details of the ticket purchase, and provide proof of identity with a photo or scan of a piece of mail. Refunds are limited to 9 tickets per 90-day period.

BEETLEJUICE

COVID Policy: For performances July 1-31, 2022, masks are optional but encouraged for all guests.

Show cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.

THE BOOK OF MORMON

Shows Per Week: 8

COVID Policy: Jujamcyn Theaters is committed to the health and safety of their audiences, performers, and staff. The Eugene O'Neill Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, masks for guests are encouraged but not required.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

Health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted. More details on their Ticket Holder Terms & Conditions page.

Refunds: Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

CHICAGO

Shows Per Week: 8

COVID Policy: MASKS OPTIONAL
All guests are encouraged to wear a mask in the theater to protect themselves and others, but it is no longer required.

Policies for performances after July 31, 2022, will be announced at a later date.

Refunds: What do I do if I have tickets to a canceled performance?

Telecharge has communicated with all ticket holders about tickets for affected performances. Depending on the show, Telecharge customers were either refunded automatically or given the option to exchange for another performance.


COME FROM AWAY

Shows Per Week 8

COVID Policy: Beginning July 1, 2022: Please be advised that although it is not a requirement, patrons are encouraged to wear face coverings while inside the theatre for the safety and comfort of those around them.

The mask policy for August and beyond will be announced at a later date.

View Details and Terms & Conditions


COMPANY

Shows Per Week: 8

COVID Policy: JULY 2022: MASKS OPTIONAL

All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required.

Guests who do not comply with these protocols will be denied entry or asked to leave the theatre. Policies for performances after July 31, 2022 will be announced at a later date.


DEAR EVAN HANSEN

Shows Per Week: 8

COVID Policy: MASKS REQUIRED: All guests must wear a properly fitting mask over the nose and mouth in the theatre except when eating or drinking in designated areas. All face coverings must cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings. Guests who do not comply with these policies will be denied entry or asked to leave the theatre.

Refunds: In the unfortunate event that your Broadway performance is canceled, your tickets will be fully refunded at the original point of purchase. For the most up to date schedule, check the calendar on the Broadway Tickets page. For performance alerts, be sure to follow us on Facebook, Twitter, and Instagram.


FUNNY GIRL

Shows Per Week: 8

Covid policy: Jujamcyn Theaters is committed to the health and safety of their audiences, performers, and staff. The August Wilson Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, masks for guests are encouraged but not required.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

Health and safety protocols are subject to change. Please check here for updates in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted. More details on their Ticket Holder Terms & Conditions page.

Refunds: All sales for performances of Funny Girl are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

HADESTOWN

Shows Per Week: 8

COVID Policy: The Walter Kerr Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, masks for guests are encouraged but not required.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

Health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted. More details on their Ticket Holder Terms & Conditions page.

Refunds: All sales for performances of Hadestown are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.


HAMILTON

Shows Per Week: 8

COVID Policy: For performances beginning July 1, 2022, masks are optional but encouraged for all guests.

For performances August 1, 2022 and beyond, they anticipate a review of policies which may include a relaxation of certain provisions, a modification or an extension of this policy as dictated by science.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

HARRY POTTER AND THE CURSED CHILD

Shows Per Week: 8

COVID Policy: As of July 1, 2022, masks will no longer be required for audiences in Broadway venues including at the Lyric Theatre. Masking is still strongly recommend while inside the theatre unless you are actively eating or drinking.

PLEASE NOTE: this policy will be reevaluated as health and safety recommendations evolve.

INTO THE WOODS

Shows Per Week: 8

Covid Policy: Jujamcyn Theaters is committed to the health and safety of their audiences, performers, and staff. The St. James Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, guests seated in the first 2 rows closest to the stage (Rows BB and A in the Orchestra) must properly wear a mask during the performance, except while actively eating or drinking, and masks for all other guests are encouraged but not required.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

Health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted. More details on their Ticket Holder Terms & Conditions page.

Refunds: All sales for performances of Into the Woods are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

THE KITE RUNNER

Shows Per Week: 8

Covid Policy: Per city and state protocols, Second Stage will not check vaccination status to attend performances at their theaters.

Masks must be worn at all times except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and  comply with the CDC guidelines for acceptable face coverings. Second Stage's masking policy will remain in place at least through the runs of 53% Of, Patience, and Between the Lines. The Kite Runner, currently renting the Hayes Theater, suggests masks, but does not require them.

Though they thoroughly clean their theaters before and after every performance, they will increase the frequency of cleaning protocols across all public areas including the restrooms, box office and bars and sanitizing all shared surfaces such as door handles.

Hand sanitizing stations will be set up throughout the building.

Refunds: Covid-related ticket exchanges and refunds will be provided up to two hours prior to performance. All other sales are final.

THE LION KING

Shows Per Week: 8

  • COVID Policy: Masks are optional but encouraged for all guests.
  • THE LION KING is intended for guests ages 6 and up. All guests must have a ticket.

For performances August 1, 2022 and beyond, they anticipate a review of policies which may include a relaxation of certain provisions, a modification or an extension of this policy as dictated by science.

Refunds: Recognizing flexibility is key in their guests' return to Broadway. As a result of COVID-19, Nederlander is implementing an exchange and refund policy for guests of all of its venues in NYC. This policy will provide flexibility in the event a guest may be unable to attend a show due to illness, travel restrictions, or any other circumstances. Their guests may feel confident purchasing tickets in advance knowing this exchange or refund policy is in effect if they cannot attend the date and time originally purchased.

When you request an exchange or a refund, the request will be approved with no questions asked and no additional service fees assessed provided the request meets the terms and conditions outlined herein.

EXCHANGE & REFUND POLICY

  1. TICKET EXCHANGES AND REFUNDS WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH ONE OF THESE AUTHORIZED PRIMARY SALES CHANNELS: BROADWAYDIRECT.COM, TICKETMASTER.COM, OR THE VENUE BOX OFFICE LOCATED AT THE VENUE ADDRESS. If tickets were not purchased through one of these sales channels, guests will need to contact their point of purchase to inquire about the exchange and/or refund policies of their point of purchase.
  2. THE DEADLINE TO SUBMIT EXCHANGE AND REFUND REQUESTS IS FORTY-EIGHT (48) HOURS BEFORE THE ADVERTISED CURTAIN DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.
  3. All exchange or refund requests must be submitted online by visiting:
    broadwaydirect.com/refunds-and-exchanges.
    It is the responsibility of the guest to provide accurate information when submitting the request. Any incomplete or inaccurate information may cause the request to be delayed or denied.
  4. The guest making the request must be the original purchaser of record and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, method of payment, etc.) when submitting the request.
  5. A maximum of ten (10) tickets per customer per venue may be approved for an exchange or a refund within a period of sixty (60) consecutive days.
  6. For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.
  7. Any refund requests for tickets purchased with cash at the venue box office within six (6) days of the performance, should be handled directly with the box office. Any refund requests for tickets purchased with cash more than seven (7) days prior to the performance must be submitted online:
    broadwaydirect.com/refunds-and-exchanges.
  8. For approved exchanges, the tickets may be exchanged solely for different performances of the same production for which the tickets were originally purchased, subject to availability, blackout dates and promo restrictions. The amount of money paid on the original ticket will be applied to the exchanged ticket. Any difference in order total will be adjusted upon completion of the exchange. Any credits to be issued will be issued to the original method of payment the guest used to make the original purchase. If there is additional money due, the guest needs to pay this amount before the exchange is completed.
    1. Additional money may be due if (1) a guest chooses a performance or section that costs more than their original purchase; (2) a guest exchanges an originally discounted ticket into a performance where the discount is no longer available or applicable; (3) a guest exchanges an originally discounted ticket into a performance where the discount price is higher; (4) if a delivery method is chosen that requires an additional payment.

THE MINUTES

Shows Per Week: 8

Covid Policy: Audiences will be required to wear face masks for all remaining performances of The Minutes.

Refunds: All sales are final. No exchanges or refunds, except under certain circumstances. If you have entered your payment information but have not finalized your purchase, you can abandon your order and will not be charged.

MJ

Shows Per Week: 8.

COVID Policy: Masks are required for all guests, regardless of vaccination status. Masks must be worn at all times while visiting the Theatre except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: There are no refunds and no exchanges for tickets purchased.


MOULIN ROUGE!

Shows Per Week: 8

COVID Policy: MASKS OPTIONAL
With the exception of those in Can Can! seating at Moulin Rouge! The Musical, masks are encouraged but not required.
All ticket holders in Can Can! Seating must wear either a KN95 or a KF94 mask at all times due to the close proximity to the stage and performers. Masks will be provided for those who do not have one. For more information, please click here.

These policies are subject to change, but will be clearly communicated to ticket holders in advance of their performance. Ticket holders who do not comply with venue protocols will not be admitted. More details on their Ticket Holder Terms & Conditions page.

All Moulin Rouge! The Musical company members are required to be fully vaccinated with an FDA- or WHO-authorized vaccine, and to submit to frequent testing and daily health screenings. These health and safety protocols are consistent with those adopted by Actors' Equity Association, IATSE, and the Broadway League. In addition, all Moulin Rouge! The Musical COVID-19 safety protocols have been reviewed and certified by an infectious-disease expert to ensure compliance with the latest CDC guidelines and scientific evidence.

Refunds: All sales for performances in a Jujamcyn Theaters venue are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Please note: SeatGeek currently supports payouts in connection with resales occurring on SeatGeek only to residents within the United States (excluding US territories) with United States bank accounts. Resale on SeatGeek may not be available for all shows or performances.

If you have questions about how to transfer or resell tickets that were not purchased through SeatGeek or a Jujamcyn venue box office, please return to the original point of purchase for assistance.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact customerservice@jujamcyn.com.

MR. SATURDAY NIGHT

Shows Per Week: 8

COVID Policy: For performances July 1-31, 2022, masks are optional but encouraged for all guests.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.

THE MUSIC MAN

Shows Per Week: 8

COVID Policy: JULY 2022: MASKS OPTIONAL - All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required.

Policies for August 2022 will be announced at a later date.


PARADISE SQUARE

Shows Per Week: 8

Covid Policy: All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required.

THE PHANTOM OF THE OPERA

Shows Per Week: 8

COVID Policy: All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required. Policies for performances after July 31, 2022 will be announced at a later date.

POTUS

Shows Per Week: 8

Covid Policy: All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required.

SIX

Shows Per Week: 8.

COVID Policy: For performances July 1-31, 2022, masks are optional but encouraged for all guests.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: All ticket purchases are final and tickets may not be exchanged or refunded. It is your responsibility to make sure that you purchase tickets for the correct performance date, time, and location.


TINA - THE Tina Turner MUSICAL

Shows Per Week: 8

COVID Policy: For performances July 1-31, 2022, masks are optional but encouraged for all guests.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: There are no refunds and no exchanges for tickets purchased.

WICKED

Shows Per Week: 8

COVID Policy: As of July 1, 2022, face masks are optional for audience members attending Broadway shows. This policy is determined by the Broadway League and is subject to change.

Cancellations: In the event a performance has been canceled or the performance time has changed, they will make the best effort to contact you to inform you of the change.

If a performance has been cancelled, you will receive instructions on how to receive a refund for the ticket(s) you have purchased.

Refunds: There are no refunds or exchanges. Please contact your point of purchase for further details.

Click here for more information on Broadway's reopening!

 

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