Tessitura Systems Manager

Steppenwolf is seeking a detail-oriented, curious, and collaborative Tessitura Systems Manager to maintain, and optimize the Tessitura CRM and ticketing platform across the organization. The TSM will serve as the project manager for all things Tessitura, such as system upkeep and reporting to troubleshooting and cross-departmental support. The TSM works closely with the Audience Services team and meets weekly with the  Marketing and Development teams to ensure Tessitura helps us serve our patrons and donors with care, insight, and efficiency.

System Administration & Integrations

• Serves as the primary Tessitura administrator, overseeing configuration, module management, user permissions, and overall system performance.
• Collaborate with Tessitura Network and STC’s internal IT to manage regular system updates, patches, and testing environments.
• Monitor overall system performance and proactively address bugs, inefficiencies, or custom feature needs.
• Support internal adoption of new Tessitura features by communicating benefits, coordinating testing, and gathering feedback from users.
• Act as project leader or technical partner for digital platform integrations.
• Maintain and update documentation for key reports, procedures, and data sources

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