POSITION Tour Guide (Part-Time)
DEPARTMENT Concert Halls and Operations
OVERVIEW Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus. Tour Guides serve as ambassadors of Lincoln Center for thousands of visitors each year from around the globe and provide 30-90-minute unscripted Guided Tours of Lincoln Center’s 16-acre campus. Tour Guides conduct tours of Lincoln Center for the general public, private groups, and school groups. Guides may conduct new, specialized, and VIP tours as needed. Tour Guides inform guests about the historical, artistic, and architectural aspects of Lincoln Center and provide information about daily events and performances. Guides translate hard facts about Lincoln Center into engaging stories to produce unique guest experiences, cultivate new patrons, and promote events and the Lincoln Center brand. Guides are called to work on an as-needed, per-call basis, which requires flexibility in hours/scheduling. Tours operate seven days per week from 10:00 AM-4:00 PM, year-round. Tour Guides may be required to give up to four tours in a day. Successful completion and passing of a rigorous training program are required with ongoing professional development throughout a Tour Guide’s tenure. Wages and other terms and conditions of employment for Tour Guides are controlled by a collective bargaining agreement between Lincoln Center and Local 32BJ SEIU. Guides will become members of the union after a probationary period.
QUALIFICATIONS • Enthusiasm for the performing arts, visual arts, and history of New York a must. • Background in guided tours preferred, education or the arts. • Ability to memorize and relay detailed information in an engaging and factual manner. • Customer service orientation, demonstrated problem solving experience, and ability to remain calm under pressure essential. • Excellent communication skills and aptitude for fostering meaningful connections with diverse audiences. • Attention to detail, punctuality, flexibility, patience, and professionalism required. • Dedicated team player who adapts easily to rapidly changing environments and situations. • Bilingual in English and Spanish or Mandarin preferred. • Ability to meet the physical requirements of the position, with or without reasonable accommodation. • Must be accessible by e-mail for timely exchange of work-related information.
SUBMISSION PROCEDURE Please submit a resume and cover letter (outlining your interest in Lincoln Center). Submissions without cover letters will not be reviewed. Internal Candidates should contact a member of the Human Resources Department directly.
Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.