Audience rewards missing points requests
Audience rewards missing points requests
forfivemoreminutes
Featured Actor Joined: 9/24/21
#1Audience rewards missing points requests
Posted: 3/23/24 at 1:52pm
I have made about 6 missing points requests for audience rewards over the past month; however, none of these points have yet been added and it still shows as “pending.” How long does it usually take for these points to move from pending to show up in my account? Has audience rewards been particularly slow at this over the past month or is it probably an issue with my account? In the past I haven’t had to wait this long to have my points added.
mshalo18
Stand-by Joined: 10/29/22
#2Audience rewards missing points requests
Posted: 3/23/24 at 2:00pm
forfivemoreminutes said: "I have made about 6missing points requests for audience rewards over the past month; however, none of these points have yet been added and it still shows as “pending.” How long does it usually take for these points to move from pending to show up in my account? Has audience rewards been particularly slow at this over the past month or is it probably an issue with my account? In the past I haven’t had to wait this long to have my points added."
I've found their customer service to be slower lately. I suggest calling them instead.
#3Audience rewards missing points requests
Posted: 3/23/24 at 2:05pm
You’ll never get anywhere emailing them. Call them and they’ll take care of it while you’re on the phone.
gibsons2
Broadway Star Joined: 8/26/19
#4Audience rewards missing points requests
Posted: 3/23/24 at 4:57pm
Surprised to see all the negative AR feedback. I emailed the customer service many times, missing points, exchanging of tickets, changing the pick up name etc. I always got a response within a day and the customer service reps were always the most accommodating and efficient. Can't say the same about Telecharge.
jagman106
Chorus Member Joined: 7/17/19
#5Audience rewards missing points requests
Posted: 3/23/24 at 5:38pm
I usually call them instead of emailing them. I rarely wait on hold for any unreasonable length of time and often get through immediately. The customer service reps are very helpful; I've never had an issue they couldn't resolve.
Most of my points have moved from pending to my account within 3-4 days of a performance. Once I called because it was a week since I saw a show and the points weren't added to my account. The rep said that sometimes it takes up to 10 days for points to update and to check back over the next few days. The very next day, the points were updated.
