House manager - Goodman Theatre

JOB TITLE: House Manager 

REPORTS TO: Front of House Director 

FLSA STATUS: Hourly, Part-Time, Non-Exempt 

COMPENSATION: $23 per hour 

LOCATION: 170 N. Dearborn St., Chicago, IL, 60601 

POSITION SUMMARY: The House Manager is responsible for supervising Goodman Theatre’s Front of House operation and serves as the main public contact for patrons, visitors, and staff during scheduled performances and events. This role manages on-shift bartenders, gift store associates, coat check attendants, and other support roles. Additionally, this role ensures the overall safety of guests and staff before, during and after the performance in collaboration with Goodman Theatre’s Guest Services and Facilities department, as well as a third-party security team. This position offers additional administrative support to the Front of House department as needed.  

This is a part-time, hourly position, with availability requirements; this includes a mix of afternoons, evenings, (M-F/Sat/Sun), and weekend shifts typically from 11:30am-6pm (matinee performances) and 5pm-12am (eve performances). Some later evenings are required due to special event scheduling. Candidates must be available for either the week of Thanksgiving or Christmas holidays during Goodman's annual production of A Christmas Carol.  

RESPONSIBILITIES: 

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building  

• Supervise and support the Front of House staff for assigned performances, internal/external rentals and other special events  

• Ensure cleanliness and timely maintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift  

• Maintain the supply of playbills, stuffers, and additional marketing materials for patrons and visitors as designated by the Front of House Director  

• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff  

• Ensure that Goodman patrons have a superior experience at the theatre  

• Assist with routine inventory tracking for the Goodman Theatre Bar areas and Gift Store  

• Perform other Front of House and Event support roles as assigned to support the overall FOH operation.  

QUALIFICATIONS & EXPERIENCE: 

• At least two years of experience working in customer service: ideally in the special events or performing arts fields. Supervisory experience is strongly preferred.   

• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority.  

• Demonstrated ability to work independently and solve problems critically.   

• Experience working with a point-of-sale system (Toast preferred)  

• CPR/First Aid certification required (or willingness to obtain if hired)  

• Basset Certification required (or willingness to obtain if hired)  

• Experience in a union setting beneficial  

• May be required to stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)  

• Can submit availability for no less than 4 shifts (approximately 20-25 hours based on show/event run times) per week. One shift per week must fall on a Saturday or Sunday performance.   

• Thrives in a fast-paced environment  

• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals. 

BACKGROUND: 

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.    

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability 

ADDITIONAL INFORMATION: 

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.   

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.   

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires. 

HOW TO APPLY: 
Qualified individuals are invited to apply by uploading a resume and selecting the “Start Application” button on the right side of the page. On the next page, please attach a cover letter when prompted. No phone calls, please.