Box Office Manager

ABOUT THE ROLE The Carson Center is seeking a reliable, detail-oriented individual to manage day-to-day box office ticketing and contribution operations. This is a hands-on position focused on building shows, selling tickets, cross department reporting and ensuring accurate box office operations, while providing excellent customer service to our patrons.

RESPONSIBILITIES

● Build and manage events in Tessitura (ticketing software)

● Sell tickets over the phone and in person to assist customers with purchases

● Provide friendly, professional customer service to all patrons

● Schedule and oversee part-time box office staff

● Handle refunds and ticket exchanges

● Manage chargebacks and related issues

● Reconcile box office cash drawers at end of day

● Maintain accurate ticketing records and transactions

● Process and report Contribution Campaigns

● Work closely with Marketing to facilitate all on sales and promotions

HOURS

● Monday–Friday, 10:00 AM – 5:00 PM

● Additional hours required on show nights and weekends as needed

REQUIREMENTS

● 3-5 Years Customer Service Management and Sales Experience

● Experience with ticketing systems preferred (Tessitura, Tix, Sales Force)

● Strong attention to detail and accuracy

● Friendly, patient, and comfortable working with the public and internal administration staff

● Strong communication skills

● Basic Office skills (Microsoft, Excel, Word)

IDEAL CANDIDATE

● Has box office or customer service experience

● Enjoys working with people and solving problems

● Is dependable and organized

● Can work independently and follow through

REPORTS TO

● Director of Booking & Programming