Usher - Marcus Performing Arts Center

JOB SUMMARY Under the general supervision of the Director of Event Services and Theater Manager, the Usher provides exemplary customer service to the tenants and patrons of the Marcus Performing Arts Center to ensure a smooth operation of the Event Services Department. ESSENTIAL DUTIES AND RESPONSIBILITIES • Carry out the duties outlined in the Usher Department Manual. • Provide respectful, attentive, professional and friendly service to all patrons, members of performing groups, and the organizations that we serve. • Ensure safety of patrons by enforcing MPAC’s COVID-19 Safety Plan and all safety protocols. • Assist patrons with the self-service ticket scanning process and check out procedures for wheelchairs, booster seats and listening devices. • Assist patrons with seating location, traffic flow pattern and general navigation through the theater before, during and after each performance. • Enforce the performing groups policies during each event. • Report emergencies to the Theater Manager, Head Usher, Usher Captain, or Security Guard. Carry out the directions of management in emergency situations. • Conduct merchandise sales transactions, when needed. • Monitor the cleanliness of the theater before, during and after each performance. • Assist with dressing/undressing tables, setting up/taking down easels, setting up/taking down directory signs, and setting up/moving crowd control stanchions, when needed. This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.