Telesales Manager

NC Theatre is seeking an efficient and inspiring sales manager who can deliver results within a small, dynamic team of non-profit theatre professionals. This full-time position reports the Director of Sales and supports the earned and contributed income goals of North Carolina Theatre and North Carolina Theatre Conservatory. The successful candidate must be tech-savvy and resourceful, with a passion for performing arts. He/she must possess strong managerial skills, a commitment to patron services, and be able to handle competing priorities in a team-oriented fast-paced work environment. NC Theatre is an equal opportunity employer. Position is base + commission. To apply, please email resume, cover letter, salary requirements and 3 references to nct@nctheatre.com with Subject: Telesales Manager.



Roles and Responsibilities:

• Oversee call center shifts for a minimum of 21 hour per week including nights and weekends

• Coach, inspire and motivate sales team of 10-15 people

• Ensure the team meets sales targets on shift, weekly and quarterly basis

• Hiring, training, development & performance management of sales team

• Manage and track payroll commissions to be turned in bi-weekly to Box Office Manager

• Communicate offers, pricing changes, and special promotions to callers to sell to patrons

• Must develop an excellent understanding of all information related to the selling of tickets to shows produced or presented by NC Theatre or outside clients

• Prospect, identify and on-board new telesales clients to further diversify revenue opportunities

• Develop and maintain patron & client relationships

• Disciplined use of ticketing system, communication and patron relations

• Support sales team in handling customer complaints and enquiries

• Monitoring random calls for quality assurance and sales training opportunities

• Support Box Office in correcting or updating orders as needed

• Forecasting and analyzing sales data

• Regular reporting to the Director of Sales

• Managing Sales Concierge booth during the run of shows

• Upkeep and distribution of leads

• Management of outreach events with the primary purpose of selling tickets

• Create and execute team incentives to maximize sales

• Establish trade agreements with partner organizations or companies for expense relief on sales incentives

• Support Director of Sales as needed

• Meet regularly with revenue and marketing teams to ensure alignment of messaging and campaigns

• Contribute to the team & enjoy NC Theatre performances! Requirements:

• Minimum 1 year managing a team

• Minimum 2 years telesales experience

• Strong sales, communication and people skills

• Bachelor's degree

• Proficiency in MS Office: Word, Excel, Powerpoint and ability to adapt to new technologies

• A positive, "can-do" attitude and work ethic Preferred but not required:

• Familiarity with Archtics (Ticketmaster) database

• Background in arts administration, fundraising, or ticket sales specifically For more info including regular schedule, please visit nctheatre.com.