Box Office Associate - Ogunquit Playhouse

Ogunquit Playhouse (Ogunquit, ME) seeks a Box Office associate for our 2024 Season. Approximate dates of employment are between March and November. Work is both on-site and remote.



Ideal Candidate must be detail-oriented, organized, and focused in a fast-paced working environment. Previous ticketing experience and familiarity with Tessitura or other CRM systems are a plus.



Job Duties/Expectations include, but are not limited to…



Master the use of Tessitura, our multilevel ticketing system.



Assist in all sales — single tickets, season passes, discounts/promotions, lodging partners, comps, and vouchers.



Assist customers in a positive professional manner.



Ability to manage high call volumes and walk-up interactions with accuracy and grace.



Follow procedures, using common language and established marketing messaging.



De-escalate customer issues by maintaining a calm and helpful demeanor.



Manage conflict resolution up to a supervisor when necessary.



Daily database cleanup and additional projects as assigned.



Assist Front of House (FOH) staff to resolve customer issues as needed.



Attend one performance for each mainstage production within the first week of the run.



Necessary Skills



Basic Microsoft Office, Excel, Word knowledge preferred.



Strong database and technical knowledge.



Creative problem solving.



Team player who can also work autonomously.



Ability to work nights and weekends.



Compensation: $15.48 /hour, with overtime possible.



Ogunquit Playhouse is an Equal Opportunity Employer and is committed to promoting the growth of a diverse and inclusive workplace. For our full Diversity, Equity, Inclusion, and Accessibility statement, visit ogunquitplayhouse.org/about-us



Send cover letter and resume to Zia Quint, HR Manager, zquint@ogunquitplayhouse.org
Salary: $15.48