My Hamilton tickets were cancelled
My Hamilton tickets were cancelled
carlafrank
Swing Joined: 5/17/16
#1My Hamilton tickets were cancelled
Posted: 5/18/16 at 1:25pm
So, here is my Hamilton ticket cancellation story. In January, I scored 4 tickets to a matinee on Jan. 18. This fell within the date parameters of 10 ticket limit between 11/1/16 and 1/22/17. I was then lucky enough to get 4 more tickets to a Wednesday matinee on January 25. I was psyched, as I knew my family members would be clamoring for them. Then, as I was on the site, I saw them add the extra dates. And, I scored 4 more tickets for Saturday matinee on Jan. 28. But it wasn't over the ticket limit. The ticket limit is 10 tickets between 1/23/17 and 1/29/17. So I had only 8 in that time frame. I was excited to get the Saturday tickets because at least some of our family or friends wouldn't have to take off of work.
As far as I could see, I did not exceed the ticket limits that were posted. Even it I did exceed it by 2 tickets, I should at least have been allowed to keep 2. Or at least had the choice of dates of which tickets to keep. I think the lack of communication and abruptness of this whole process is what is terribly wrong. How hard could it have been to communicate to the patrons who supposedly exceeded the limits? Give us 48 hours to respond. At least allow us some sort of arbitration. After all, they have had our money for MONTHS! So, the consumer has no recourse.
My initial communications with Ticketmaster were frustrating...long hold times, people who didn't appreciate the problem, and ultimately being treated like you were a criminal. (one guy actually said I'm lucky they didn't cancel all my tickets, because they have the right to do that!) But I did get someone who agreed with me that it didn't look like I exceeded the limit and agreed that it's unacceptable not to get more information from the IT people. They keep saying that someone could have ordered more tickets from the same IP address. Well, my computer is at home. And my husband was at work. That scenario doesn't fly. A Ticketmaster supervisor implied that they are not responsible for the code that searches out the ticket limit offenders. She implied it was the producer/promoter of the event, and that they have nothing to do with it. The NYTimes article seems to allude to that as well.
Anyway, enough griping. I just wanted to see if anyone might have any suggestions. I have another call into Ticketmaster, and have posted on Hamilton's facebook page, without any luck.
#2My Hamilton tickets were cancelled
Posted: 5/18/16 at 1:58pm
I feel like the reseller option on ticketmaster might exist for people like you who can actually afford it.
#3My Hamilton tickets were cancelled
Posted: 5/18/16 at 2:02pm
Which transaction/date/set of tickets were cancelled?
Gpvegas
Featured Actor Joined: 9/17/04
#4My Hamilton tickets were cancelled
Posted: 5/18/16 at 2:03pm
Unfortunately, I don't know what else you will be able to do. There are a lot of these stories. Even so, I highly doubt that those tickets are left. They were relisted at the new (most likely higher) price and sold.
neonlightsxo
Broadway Legend Joined: 7/29/08
#5My Hamilton tickets were cancelled
Posted: 5/18/16 at 2:06pm
I'm not clear on how many tickets you bought (8? Why do you need that many?) but it doesn't seem like there's much that can be done at this point. They cancelled multiple orders that looked suspicious, ie 8 or more tickets, in your case.
"one guy actually said I'm lucky they didn't cancel all my tickets, because they have the right to do that! "
They do. They didn't even cancel them all? Then what's the issue? Updated On: 5/18/16 at 02:06 PM
#6My Hamilton tickets were cancelled
Posted: 5/18/16 at 2:43pm
Sadly, Hamilton has created the scarcity mentality that ended up burning you. You had the opportunity for more and more tickets and you jumped rather than being happy with the original purchases.
Also sadly, no one at Hamilton is going to care. They are in the position where they don't need to. Ticketmaster will not care, nor will the Rogers Box Office. There is no imperative for them to care. The dates won't matter. You purchased 12 tickets in total and they flagged you. All the fine print gives them this right-they can cancel orders for any reason. Hell, they can cancel your tickets even if you follow all the rules.
Live and learn.
"The sexual energy between the mother and son really concerns me!"-random woman behind me at Next to Normal
"I want to meet him after and bang him!"-random woman who exposed her breasts at Rock of Ages, referring to James Carpinello
Huss417
Broadway Legend Joined: 5/15/03
#7My Hamilton tickets were cancelled
Posted: 5/18/16 at 2:49pm
I see you are new so welcome to the board.
"I hope your Fanny is bigger than my Peter."
Mary Martin to Ezio Pinza opening night of Fanny.
JM226
Broadway Star Joined: 11/10/15
Margo319
Broadway Legend Joined: 5/28/15
#9My Hamilton tickets were cancelled
Posted: 5/18/16 at 4:05pm
"Also sadly, no one at Hamilton is going to care. They are in the position where they don't need to. Ticketmaster will not care, nor will the Rogers Box Office. There is no imperative for them to care. The dates won't matter. You purchased 12 tickets in total and they flagged you. All the fine print gives them this right-they can cancel orders for any reason. Hell, they can cancel your tickets even if you follow all the rules.
Live and learn."
Agreed. There is really nothing you can do, and you got a full refund. Also, think about using separate paragraphs next time. Thanks!
funhamilton_rent
Featured Actor Joined: 9/26/15
#10My Hamilton tickets were cancelled
Posted: 5/18/16 at 4:31pm
Now I'm nervous. I have 14 tickets for performances ranging from June to December. 4 are on June 12, 4 are on November 9, 2 are on December 17, and 4 are on December 21. Could I get some of my tickets cancelled? I only have 10 tickets for November-December.
#11My Hamilton tickets were cancelled
Posted: 5/18/16 at 4:47pm
This is what it says on Ticketmaster if you go to the Dec. 17 page:
Ticket Limits
10 ticket limit per order. Maximum ticket limit for performances 11/1/16 - 1/22/17 is 10 tickets per person.
It seems to be you are right at the limit of 10.
funhamilton_rent
Featured Actor Joined: 9/26/15
#12My Hamilton tickets were cancelled
Posted: 5/18/16 at 4:50pm
macnyc said: "This is what it says on Ticketmaster if you go to the Dec. 17 page:
Ticket Limits
10 ticket limit per order. Maximum ticket limit for performances 11/1/16 - 1/22/17 is 10 tickets per person.
It seems to be you are right at the limit of 10.
"Okay thanks so much!
#13My Hamilton tickets were cancelled
Posted: 5/18/16 at 5:25pm
I didn't realize before starting to read about the Hamilton cancellations that the Ticketmaster ticket limit depends on the time of year, and that there are special, stricter limits for the holiday season. I mean, November 1 through January 22 is a pretty long period of time.
#14My Hamilton tickets were cancelled
Posted: 5/18/16 at 6:31pm
Seems like they are also clamping down on people trying to see the show multiple times in a certain period. I mean there are people on this board and elsewhere that have seen the show several times and yet no one I know personally has seen it. Its an interesting disconnect-a huge hit show no one has seen.
"The sexual energy between the mother and son really concerns me!"-random woman behind me at Next to Normal
"I want to meet him after and bang him!"-random woman who exposed her breasts at Rock of Ages, referring to James Carpinello
lightguy06222
Broadway Legend Joined: 12/3/06
#15My Hamilton tickets were cancelled
Posted: 5/18/16 at 6:44pm
its people like you who make it that I can't get one ticket to the show ever.
#16My Hamilton tickets were cancelled
Posted: 5/18/16 at 6:52pm
lightguy06222 said: "its people like you who make it that I can't get one ticket to the show ever. "
This is the truth. I would never have gotten a ticket had I missed the recent release of the resale seats as regular price. The limit should be even less than what it is.
#17My Hamilton tickets were cancelled
Posted: 5/18/16 at 6:59pm
I'm with lightguy06222 and ljay889 on this one. It's a real shame that people are buying over 10 tickets at a time while others who can't afford to do that or didn't get online at the exact time tickets were released are simply unable to see the show. I'm so lucky I was able to get tickets when the craziness was just starting (and still, I got them about 5 months in advance) but it's ridiculous how many of my friends are unable to get tickets through January.
"Some people can thrive and bloom living life in a living room, that's perfect for some people of one hundred and five. But I at least gotta try, when I think of all the sights that I gotta see, all the places I gotta play, all the things that I gotta be at"
carlafrank
Swing Joined: 5/17/16
#18My Hamilton tickets were cancelled
Posted: 5/18/16 at 7:43pm
Thanks for the welcome. Unfortunately, I don't feel all that welcomed (except from you), so it's doubtful that I will visit again.
carlafrank
Swing Joined: 5/17/16
#19My Hamilton tickets were cancelled
Posted: 5/18/16 at 7:46pm
The Saturday ones, the last group I ordered
#20My Hamilton tickets were cancelled
Posted: 5/18/16 at 9:43pm
carlafrank said: "Thanks for the welcome. Unfortunately, I don't feel all that welcomed (except from you), so it's doubtful that I will visit again."
And three minutes later, she changed her mind!
"This thread reads like a series of White House memos." — Mister Matt
#21My Hamilton tickets were cancelled
Posted: 5/18/16 at 9:51pm
Geez. If I were Carla I'd be telling everybody I know how mean and nasty the people on Broadwayworld.com are. Is this really how we want to treat new members? Really?
#22My Hamilton tickets were cancelled
Posted: 5/18/16 at 9:54pm
This is mild. I think we lost some of our best snarkers in the Battle of Murin and I'm not sure what an appropriate level of snark is anyway, but telling someone they're selfish for having 3 sets of tickets to see Hamilton within the space of a month is just honest. I'd do that shrug emoji with all the characters but I'm too computer illiterate to do it so...
#23My Hamilton tickets were cancelled
Posted: 5/18/16 at 9:55pm
sarahb22 said: "Geez. If I were Carla I'd be telling everybody I know how mean and nasty the people on Broadwayworld.com are. Is this really how we want to treat new members? Really?"
She could tell people that, and hopefully also mention it was one experience in one thread that she hereslf started the day she joined.
And yeah, it was mild.
Perfectlymarvelous, just search for it! ¯\_(?)_/¯
"This thread reads like a series of White House memos." — Mister Matt
indytallguy
Broadway Star Joined: 7/13/08
#24My Hamilton tickets were cancelled
Posted: 5/18/16 at 10:28pm
sarahb22 said: "Geez. If I were Carla I'd be telling everybody I know how mean and nasty the people on Broadwayworld.com are. Is this really how we want to treat new members? Really?"
FWIW, the original poster dumped the exact same post over at ATC.
RUkiddingme
Leading Actor Joined: 12/9/11
#25My Hamilton tickets were cancelled
Posted: 5/18/16 at 10:33pm
I hate Ticketmaster !
Ticketmaster is a big company with lots of lawyers. They know what they can and can't legally do.
They can't legally cancel orders for arbitrary reasons. They would get sued and lose. They've been down this road before and they know how to navigate it.
They can cancel orders from people who break the rules.
They can cancel orders placed from an IP addresses with an improper history.
They can cancel orders when the NY Attorney General is pressuring them to do just that.
One thing we all need to keep in mind when reading people's self edited sob stories - we don't know if they are telling the truth. We don't know if they are honestly giving us all the facts. Imagine for a moment, that the Ticketmaster lawyers are canceling orders that should be canceled. It's possible. and probable.
In the meantime, Ticketmaster sucks! Did anyone see the fees they are charging for Streisand tickets? They are greedy pigs !
