Irvington Theater Usher

Irvington Theater Usher Department: Front of House

Reports to: Box Office Manager / House Manager

Employment Type: Part-Time as Needed Appointment

Compensation: $20 per hour

Typical Shift: Approximately 3 hours per performance Position Summary

The Usher is a welcoming and visible member of the Front of House team. Ushers provide courteous and professional assistance to patrons, help ensure a safe and orderly environment, and support the smooth operation of performances and events. This is a part-time as needed position. Available shifts vary based on the performance calendar. Usher shifts are generally approximately three hours per performance. Responsibilities

- Welcome patrons, check tickets, and assist guests in finding their seats.

- Be familiar with the theater layout, seating, exits, restrooms, water fountains, and accessibility procedures.

- Close and open auditorium doors and manage house lighting before, during, and after performances and intermission.

- Assist with late seating at the discretion of management, using a flashlight when necessary.

- Monitor the theater for safety concerns and lost-and-found items.

- Politely enforce house rules, including no smoking, outside food or drink, talking, flash photography, or leaning over balcony/box railings.

- Assist patrons with disabilities and other special needs.

- Remain at assigned post during performances and communicate patron concerns or emergencies to management.

- Attend required usher meetings and training.

- Assist with other Front of House duties as directed. Requirements

- Reliable, punctual, and accountable.

- Excellent customer service and communication skills. Friendly, professional, and able to handle a variety of situations with tact and discretion.

- Ability to work independently and as part of a team.

- Ability to stand for extended periods and repeatedly use stairs, ramps, and theater doors.

- Ability to work in dim lighting, noise, and crowded environments.

- Ability to lift up to 30 pounds as needed.

- Must maintain a neat appearance and wear the required usher badge, uniform, and dark pants.

- Two-way radio experience preferred.

- Availability for evenings, weekends, holidays, and other scheduled performances.

- Previous customer service, theater experience or a personal interest in the performing arts is helpful but not required.

- Interested candidates must be at least 16 years old at the time of applying. Emergency Awareness: Ushers must be familiar with theater evacuation procedures and follow all instructions from management during an emergency. — To Apply: Please send a resume and brief cover letter to Owen Mannion, Theater and Operations Manager, at omannion@irvingtonny.gov.