Guest Services Team Member

VAN GOGH: THE IMMERSIVE EXPERIENCE Guest Services Team Member A part time role at Van Gogh: The Immersive Experience located at 300 Vesey Street, New York, NY reporting to the General and Assistant Managers. JOB SUMMARY

Be a part of an arts-loving and customer oriented team responsible for providing a first-class experience for our visitors. We provide exceptional customer service, and create and promote a positive atmosphere and guest focused culture within our unique, 30,000 sq. ft. immersive experience. Includes weekend and evening shifts – see www.vangoghexpo.com.

WAGE

$17.00 per hour. Those applicants with supervisory experience and who can work opening and closing hours will qualify for a higher wage of $19.00 per hour.

ACTIVITIES TO INCLUDE SOME OR ALL OF THE FOLLOWING:

• Box office work

• Merchandise assistant

• VR assistant

• Meet and greet

• Answering visitor queries

• Adhering to, and monitoring guests’ adherence to, all Covid safety procedures

• And any other duties which enhance the visitor’s experience

• The role will require standing and/or walking for much of the time

MINIMUM QUALIFICATIONS:

• Be at least 18 years of age

• The ability to read, speak and effectively understand the English language

• Be available to work flexible hours at nights and on weekends

• Must possess above average communication skills

• Safety conscious

• Outgoing and friendly

• Willing to actively engage guests

• Ability to learn and understand Van Gogh’s works and his history in order to be able to answer general customer queries

• Commitment to providing the best in customer service

THE PERSON: • Venue, leisure, or retail experience

• Shift management including opening/closing responsibilities

• Previous experience in a customer service environment

• A general knowledge and/or enthusiasm for the arts To apply, please send your cover letter and resume to tracy@exhibitionhub.com