Director of Operations - The Players Centre

Position Title: Director of Operations

Reports to: CEO

Supervises: Box Office Manager and occasional volunteers

Position Summary:

The Director of Operations (DO) has the responsibility for coordinating and overseeing the company’s daily operations including but not limited to purchasing, payables, facilities, and technology needs. The DO works with a great deal of independence and exercises independent judgment in performing a wide variety of duties. The DO ensures the quality of operations and customer service, inspire staff to give their all, expand the company’s footprint, strengthen their reputation, and works closely with senior management to meet company objectives.



Qualifications & Skills:

• Bachelor's degree in business administration or 5+ years of managing experience in finances or operations.

• Proficiency in Microsoft Office (Outlook, Word, Excel, etc.) and Theater Manager (or similar ticketing/CRM system)

• Operational and financial insight and ability to manage budgets.

• Strong ethical leadership and instructional abilities.

• Excellent written and verbal communication skills.

• Outstanding organizational skills.

• Strong people skills to properly engage with management, staff, volunteers, instructors, patrons, students, and other community members.

• Experience in theatre or other performing arts operations preferred.



Hours:

Minimum of 40 hours per week.

Hours: Generally, 8:30 am-5:00 pm daily. May work irregular and extended hours, including weekends and evenings.

Primary Responsibilities: Including but not limited to:

• Primary contact for vendor partners in accounting and human resources.

• Identify and implement operational efficiencies.

• Prepare and provide all documents essential to the accounting vendor including delivery & pickup

• Code all payables including all invoices, royalty contracts, and reimbursements.

• Work closely with the accounting vendor to establish new codes to coincide with the ticketing software and accounting software.

• File payables receipts weekly, file deposits monthly, and rotate, pack, store files annually.

• Reconcile credit card statements and company charge accounts with receipts monthly.

• Process and distribute mail daily.

• Collect, approve / decline, and calendar employee personal time off.

• Process donations and print donation letters.

• Manage cash banks, bank deposits, and control Petty Cash checking account.

• Handle merchant services accounts.

• Handle issues with Theatre Manager / SouthTech / Star2Star / Comcast, etc.

• Handle onboarding and offboarding of employees with SouthTech.

• Work with Box Office Manager on staff training and to set up events and subscription control houses in Theatre Manager.

• Add emails from Theatre Manager and Studio Director to Constant Contact monthly.

• Order supplies (Staples, West Florida Supply, Coca Cola, Gold Coast Eagle, Southern Glazers, Water Boy, etc.)

• Establish and maintain effective working relationships with representatives of various groups, vendors, co-workers, etc.



Additional Duties

• The DO has a close working relationship with ALL departments of the organization. Therefore, must obtain knowledge on the fundamentals of each department to ensure smooth operations of the organization.



Additional Details:



Must be able to-

• Speak fluent English

• Remain in a stationary position 50% of the time.

• Move about to access file cabinets, supplies, office machinery, tools, and equipment.

• Occasionally ascend/descend a ladder and/or stairs.

• Often operate a computer and other office, and job productivity machinery.

• Exchange accurate verbal and nonverbal communication and legible written information.

• Occasionally move/carry supplies and equipment up to 25 lbs.

• This job description is subject to change at any time.


Salary: $50,000-$58,000