Audience Services Manager

Job Title: Audience Services Manager

Supervisor: Box Office Manager

Status: Part time



Overview: The Audience Services Manager is responsible for providing excellent customer service to The Wilma Theater’s guests, creating a safe accessible space, and generating group sales.



Duties Include:

- Acting as House Manager for performances, including fielding customer responses, questions, and concerns while coordinating with production staff and stage management;

- Setting up the lobby for performances: Checking bathroom for inventory and cleanliness, monitoring coat rack and listening devices, assisting with ADA seating, being on call for de-escalation issues;

- Generating or managing performance reports for staff;

- Maintaining and troubleshooting ticket scanners;

- Training Assistant House Management and Ushers for main stage, rental performances, and special events as needed;

- Participating in de-escalation and first aid training;

- Generating and managing group sales; responsible for meeting group sales goals;

- Assisting with Box Office ticket sales by phone, mail, and in person, and with Tessitura Database entry and up-keep; and

- Assisting Marketing Department with outreach initiatives by phone, mail, and email. Assisting Marketing Departments with other tasks as assigned.



Hours:

35 hours a week during shows, 15 hours a week in between shows. $17/hour. Tessitura knowledge a plus.



Qualifications:

- Demonstrate a commitment to Equity, Diversity, and Inclusion;

- Well-organized, with an attention to detail;

- Ability to provide positive, joyful customer service to patrons of all experiences and backgrounds; and

- Experience with ticketing/CRM software, ideally Tessitura.



To apply for this position, please e-mail your resume to tickets@wilmatheater.org. Please indicate your availability to work nights and weekends. No phone calls please. Deadline for submissions is 09/07/2021