Ticketing Services Manager - The Granada Theatre

The Granada Theatre, a 1538-seat performing arts center located in Santa Barbara, CA, is seeking an experienced Ticketing Services Manager (TSM). The ideal candidate will have at least five years of performing arts ticketing experience, including practical experience using Tessitura, as well as a minimum of two years’ supervisory or management experience. This position manages The Granada Theatre’s Ticketing Services operations and staff, including the Box Office Manager, Special Services Manager, Box Office Supervisors, and Box Office Associates.

The TSM will lead the Granada Theatre’s ticketing operations; interface with resident company partners; recruit, hire, and supervise box office supervisors and associates; and provide best-in-class services for patrons of The Granada Theatre, its Resident Company partners, and its partners in Santa Barbara’s Historic Theatre District.



The Ticketing Services Manager’s responsibilities will include:



Provide strategic leadership for the Ticketing Services department:

• Work with Consortium Services Manager to leverage existing and future technologies to provide best-in-class customer experience

• Provide insight and support in setting pricing levels for each new season, and ongoing sales reporting and analysis

• Develop and oversee department budget and staffing plan

• Develop and track departmental performance metrics



Administer ticketing operations, including:

• Oversee all activities related to selling tickets to events held at The Granada Theatre

• Utilize Tessitura for ticketing functions and financial transactions/reporting

• Participate in the setup of events within Tessitura and on website

• Manage ticket inventory and incremental pricing strategy

• Coordinate season ticket sales; manage subscription renewal campaigns

• Generate daily and weekly sales reports and settlements

• In conjunction with Contracts Manager and Operations Director, interface with Resident Company partners and rental presenters to determine ticketing needs, including presales, on-sale schedules, holds and allocations

• Develop and refine standard Ticketing Services policies and procedures



Recruit, hire, train, and oversee box office staff, including:

• Supervise Box Office Manager, Special Services Manager and Box Office Supervisor

• Develop and implement operational policies and procedures



Participate in and assist with marketing strategies, including:

• Communicate with staff regularly regarding sales and promotional information

• Participate in Historic Theatre District meetings



Requirements:

• Five years experience with performing arts ticketing operations

• Verifiable experience with Tessitura or comparable computerized ticketing software

• Two years or more of supervisory/management experience

• Excellent communication skills (written and verbal)

• Commitment to stellar customer service and attention to detail

• Computer skills including Microsoft Excel, Word, Outlook, Google Docs

Preferred:

• Management experience, including budget oversight and strategic planning

• Experience with subscription ticketing

• Ability to work a flexible schedule including evenings or weekends as required



For consideration, qualified candidates may submit a resume, along with three references and cover letter, attn: Stacey Voigt, Consortium Services Manager – svoigt@granadasb.org.