On Call Guest Services Associates - The 5th Avenue Theatre

The 5th Avenue Theatre Employment Opportunity



Guest Service Associates

Box Office and Phones

On Call Positions Available



The 5th Avenue Theatre has an excellent opportunity for friendly and enthusiastic Guest Service Associates. These are positions in our Guest Service Department (Box Office and inbound Phone Center.) If you are skilled in customer service and would enjoy working with others in the exciting world of musical theater, this is the job for you! On call positions are available for immediate hiring, so interested applicants should apply promptly according to the directions below.



POSITION SUMMARY:



The Guest Service Associate assists patrons in person and on the phone, with single-ticket and subscription ticket sales, exchanges, upselling, donation asks, will-call and related services. Employees in this job classification may be assigned to both Box Office window and phone functions, depending on Theatre needs.



We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, articulate and have an interest in the arts.



This recruitment is for on call staff. On call staff work a variable schedule depending on theatrical show needs and operational requirements; hours are typically evenings and weekends. Depending on Theatre needs, additional hours may be available. Schedules are created several weeks in advance for the whole run of a show.



ESSENTIAL FUNCTIONS:



- Assist patrons on the phone or in-person for single ticket and subscription ticket sales and exchanges.

- Describe and promote season ticket packages to single ticket inbound buyers.

- Provide general information to subscribers and patrons.

- Handle customer issues, or appropriately escalate to other personnel as needed.

- Accurately count and balance received checks, cash and credit cards at the close of shift.

- Process and distribute will-call during shows.

- Support The Theatre's fundraising efforts with simple donation requests during sales transactions, including explaining The Theatre's donor benefits, specials, and offers.

- Deliver outstanding customer service.

- Answer patron questions promptly, accurately, respectfully, and thoroughly.

- Provide assistance as needed on various administrative projects.

- Contribute to a positive, supportive team environment where all staff members can be successful.

- Perform upselling & cross-selling services.



REQUIRED QUALIFICATIONS:



- At least one year of successful customer service experience; sales experience preferred, and ticketing a plus.

- Demonstrated success handling cash, checks, and credit cards.

- Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!

- Able to work in an upbeat and often fast-paced environment.

- Comfortable answering customer questions and patience to resolve customer service issues.

- Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.

- Tessitura experience desired.

- High school diploma (or GED).

- Ability to stand for long periods of time, up to the duration of a shift (Box Office) and communicate effectively over the telephone for the duration of a shift (Phones.)

- Ability to take a background check. PCI (Payment Card Industry) compliance guidelines require us to do background checks. (We will do background checks for applicants at the finalist stage.)



REPORTS TO:



Ticketing Manager & Assistant Ticketing Manager.



COMPENSATION:



$15.00 per hour.



Sick leave benefits are also provided, accrued per Seattle sick leave ordinance. In addition, employees are eligible for two comp tickets to most shows on opening night.



WORK LOCATION:



The work location is The 5th Avenue Theatre, 1308 5th Avenue, in downtown Seattle.



APPLICATION PROCEDURE:



Please send cover letter, chronological resume and references to:



Email: ticketingjob@5thavenue.org

Put in Subject Line: Application for On Call Position



Or mail to: The 5th Avenue Theatre

Attn: Ticketing Job

1326 - 5th Avenue, Suite 735

Seattle, WA 98101



Please, no walk-ins or phone calls.



THE 5TH AVENUE THEATRE - A GREAT PLACE TO WORK



The 5th Avenue Theatre is acclaimed as one of the nation's leading musical theater companies and is especially renowned for its production and development of new works. Since 2002, the Seattle-based company has produced 17 new musicals. To date, nine (including the sensational hit Disney's Aladdin) have moved on to Broadway premieres, earning a combined 15 Tony Awards, including two for Best Musical (Hairspray and Memphis). The 5th Avenue Theatre is also known for its world class, critically acclaimed productions of musicals chosen from both the contemporary canon and the Golden Age of Broadway.



Unique in its Chinese-inspired design, this exquisite theater opened in 1926 as a venue for vaudeville and film. Today, under the leadership of Executive Producer and Artistic Director David Armstrong, Managing Director Bernadine C. Griffin and Producing Artistic Director Bill Berry, this non-profit theater company attracts an annual attendance of more than 300,000, including over 25,000 subscribers - one of the largest theater subscriptions in North America.



In addition to its main stage productions, The 5th Avenue Theatre is also committed to encouraging the next generation of theatergoers through its extensive educational outreach programs. For more information about The 5th Avenue Theatre, its season and its programs, please visit www.5thavenue.org.



The 5th Avenue Theater is an Equal Opportunity Employer.