Assistant Front of House Manager - American Conservatory Theater

Assistant Front of House ManagerDATE: July 18, 2019STATUS: Full-Time/Regular/ExemptREPORTS TO: Front of House ManagerPosition SummaryThe Assistant Front of House Manager will support the Front of House Manager in administration, planning, coordination and execution of regular season performances, trainings, orientations and special events with a focus on providing guests with impeccable Front of House experiences. Responsibilities will take place across all A.C.T. properties; the Geary, Strand and Costume Shop Theaters as well as several smaller performance spaces. The Assistant Front of House Manager is an informed liaison to FOH staff, box office, stage crew and patrons; helping the Front of House Manger to create a familial culture that is keenly focused on delivering impeccable guest experiences.Job Requirements?Assist with scheduling of FOH staff (house managers, ushers, bartenders, security) for all productions across A.C.T.?s performance spaces as needed, including for subscription shows, student productions, donor events, rentals, and special performances and events.?Assist in the administration of budgeting tasks for FOH operations such as weekly payrolls (union & non-union), deposits and banking, weekly settlements; process invoices for payment. ?Assist in the maintenance of inventory; necessary stock and supplies, including stock for bars and merchandise. ?Assist in the administration of communications surrounding policies and procedures through a variety of channels; documentation, emails, onboarding, training and web content/site management. ?Train and fill in as House Manager for shows at all A.C.T. venues, as scheduling gaps demand. ?Evening and weekend availability. Physical RequirementsMust be able to respond quickly, both mentally and physically, in order to handle competing requests, complaints, emergencies that might arise. Agile up and down staircases. Able to visit multiple venues (walking distances) over the course of a day. Able to lift at least 35 lbs. (stanchions, program boxes, ticket stands, etc.). Ability to see well while moving in a darkened theater.Formal Preparation/ExperienceExperience working administratively in a theater or audience management setting. Attention to detail and demonstrated project and task management. Positive customer service experience is required, verbal and listening skills, warm and welcoming demeanor. Patient, creative problem solver. Basic computer skills and accounting required. Work RelationshipsACT: Work with other FOH staff, security, box office, stage management and stage crew as well as various other ACT personnel such as Artistic, Development and Marketing. Non-ACT: Work with patrons, students, caterers and other groups renting theater spaces, or participating in industry and community sharing programs. Constant contact and interaction with patrons, students, donors, board members, VIP?s, and others.Additional Data/Notable InformationA.C.T. enjoys serving audiences across a wide spectrum of cultural backgrounds ? the general public, VIPs, visiting students, organizations and groups - this position requires a friendly, helpful, and warm person who takes great pride in providing stellar experiences to all who enter A.C.T.?s spaces.To apply, send resume and cover letter to Assistant Front of House Manager Search via e-mail at hr@act-sf.org.Deadline: Open till filled. Position is available immediately.What we look for in our staff: the ability to imagine, the energy to create and explore new ideas and the freedom of spirit to celebrate our diverse community. To learn more about A.C.T., visit our website at www.act-sf.org. No calls, please. EOE.Diversity makes us stronger. A.C.T. is committed to diversity in its programming and creating an inclusive work culture and environment that is reflective of the San Francisco Bay Area. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.