LensDirect.com Recognized as a Top eRetailer by Internet Retailer
When comparing 2016 to 2015, LensDirect.com experienced massive customer growth of 301% and revenue growth of 145%. LensDirect.com has applied an innovative customer service approach to its business and credits this recognition to its dedication to customer satisfaction.
"I'm confident that you won't find another online optical company that cares more about the customer than us," said LensDirect.com CEO, Ryan Alovis. "We're thrilled to be recognized by Internet Retailer as a Top 1000 e-retailer."
LensDirect.com expects its growth numbers for 2017 to continue to soar as it puts more emphasis on its AutoRefill Subscription Program. AutoRefill is a 'set it and forget it' model that has enabled significant growth.
Beyond the AutoRefill Subscription Program, LensDirect.com is unique in the online optical space in that they provide a Dedicated Account Representative to every customer, ensuring that each customer has to deal with only one customer service representative. Both AutoRefill and Dedicated Account Representatives have been key factors in its extraordinary customer satisfaction rating of 97%.
For more information on LensDirect.com, visit http://www.lensdirect.com.
LensDirect.com, a subsidiary of The Stella Group, is a New York-based online retailer of contact lenses, eyeglasses, and sunglasses founded in 1992. Originally created as a contact lens mail order company, it has evolved into one of the leading providers for contact lenses on the internet.
ABOUT INTERNET RETAILER MAGAZINE TOP 1000 REPORT
Internet Retailer Top 1000 Report is the most comprehensive e-commerce report in the United States. Over 40 pages of statistics and reviews of online retailers are complemented by an overview of the year in e-commerce trends. The report includes in depth analysis of leaders and up and comers in the internet retail industry as well as sales statistics in 15 different product categories. The report includes dozens of charts and graphs summarizing industry growth, merchandising categories and fastest growing e-retailers.