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COVID Protocol Manager - Marcus Performing Arts Center

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COMPANY: Marcus Performing Arts Center
DATE POSTED: 10/27/2021
PHONE #: 414-273-7121
ADDRESS: 929 N Water St.
Milwaukee, WI

Listing Information:

Job Title COVID Protocol Manager
Department Marketing
FLSA Status Non-Exempt
Employment Status Regular Part Time

Under the general supervision of VP of Experience & Engagement, the COVID Protocol Manager serves as the MPAC operational point of contact for all COVID-19 related matters and a key member of the COVID Taskforce. Additionally, the COVID Protocol Manager will work with external users of the building to ensure compliance with safety protocols and coordinate adjustments to the plan in order to meet specific requirements of the organizations using the facility as long as they are compliant with MPAC’s current protocols.

• Stay current on all COVID-19 related information from various resources and organizations (public health, municipal governments, venues, unions, etc.)
• Review protocols and instructions to ensure alignment with current regulatory needs for MPAC’s COVID safety plan on a continuous basis
• Report issues and risks to business leadership, flagging opportunities for mitigation and action to ensure the wellbeing and safety of our staff, vendor, audiences and artists
• Communicate with external parties, such as artists/vendors, to ensure COVID compliance and understanding for internal/external group expectations. Administer and collect COVID safety protocol information from artists and residents in advance of event to ensure understanding of needs; disseminate this information, as appropriate, to ensure MPAC staff meets expectations
• Monitor controls and metrics to ensure MPAC standards are met
• Serve as a resource for questions or concerns regarding COVID-19 protocols
• Work with MPAC Directors/Managers to administer training on COVID-19 protocols & safe work practices
• Respond to COVID-19 staff and artist concerns
• Work with the marketing communication team to ensure communication is in alignment and up-to-date with protocols for staff, artists and patrons
• Monitor/track vaccine requirements and work to ensure standards are met
• Ensure all participants and personnel comply with facility standards and requirements.
• Provide relevant information to Health Authority personnel including contact list, and any other requested information.
• Make recommendations to MPAC Executive Team regarding modifications, restrictions, postponement, or cancellation of events and/or activities due to evolving COVID-19-related outbreaks or emergencies

This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

Education and Experience
• High school diploma and five years of business operations or related experience, an associate degree and 2 years of business operations or related experience or bachelor's degree and one year of business operations or related experience.

Knowledge, Skills and Abilities

• Conveys thoughts and ideas effectively to all stakeholders through above average written and verbal communication
• Understanding of the complexities of performing arts venue and the roles of staff within such venue
• Continuous improvement skills to make processes more efficient
• Exceptional interpersonal skills with the ability to build rapport, effectively communicate and relate well to people, work well within a team environment as well as independently
• Excellent organizational and time management skills, including exceptional accuracy and
ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities
• Maintain a high level of confidentiality
• Ability to work independently and to establish, monitor, and achieve goals with minimal supervision
• Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion (REDI)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily performs work in an office environment. While performing this job the employee is required to sit and operate, handle, touch or manipulate objects, tools, or controls. The position requires extensive close and color vision. The employee is frequently required to talk or hear. Occasionally move around the office and access or use computers, office equipment, and any other pertinent supplies, space or equipment used to perform the duties of the position. Work with frequent interruption. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or lift. The noise level in the work environment is usually moderate.

Submit resume and cover letter to

Salary: $21/hr

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