Research and Markets: Payment Unsettled: Cost Opportunity and Disruption in Travel's Complex Payment Landscape - 2013 Report
By: Robert Diamond Feb. 04, 2014
The "always-on" mantra of modern technology means that travel companies often focus their attention and energy toward consumer-facing areas of their business - social media, mobile, metasearch, and the ongoing tug-of war between suppliers and online travel agencies.
Payments, while a critical part of the customer experience, often plays second fiddle. Yet an effective payment system is a key element of conversion, while payment processing efficiency can have a long-term impact on margin.
As travel technologies and traveler booking behaviors change, so do payment methods and their associated challenges. Payment Unsettled: Cost Opportunity and Disruption in Travel's Complex Payment Landscape unravels the complexities of travel payments, highlighting key emerging technologies, practices and trends.
Topics include:
- Detailed analysis of the state of travel payments for the airline and lodging segments
- Payment methods and trends for B2B and B2C bookings
- Dynamics surrounding Airlines Reporting Corporation (ARC) and International Air Transport Association's (IATA's) billing and settlement plan (BSP) services, and other B2B payment methods
- Analysis of hotel merchant and agency models
- Overview of key payment trends, including the cost of payments, payment fraud, online alternative payments, and mobile booking/payments
Key Sections Covered:
Section One - Introduction
Section Two - The State of Pay: Airlines
Section Three - The State of Pay: Lodging
Section Four - Key Payment Trends
Table of Charts
For more information visit http://www.researchandmarkets.com/research/c9zzj7/payment
Source: PhoCusWright
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SOURCE: BUSINESS WIRE
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