Gerry Flanagan Pens Book on Managing IT Services
Working in one of the world's leading consulting and outsourcing services companies, author Gerry Flanagan has more 25 years of experience in IT service delivery. He observed many issues that persist regardless of the client or the industry they operate in. He collates these observations, challenges and advice in 'Why IT organisations fail: can you handle the truth' (published by Lulu).
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