Professional theatre seeks box office assistant

Penguin Rep Theatre

Box Office Assistant  

Job Description:

The Box Office Assistant is responsible for assisting patrons with ticket purchasing and delivery, and providing information pertaining to the venue and/or event.

Responsibilities:

·       Process phone, mail, online and Box Office sales of tickets and member subscriptions.

·       Process purchases through various methods; including cash, credit, checks and gift certificates

·       Assist customers using ticketing software

·       Assist with guest management

·       Distribute tickets

·       Process ticket exchanges

·       Assist patrons with seat selection

·       Resolve issues as they arise, and escalate concerns to management when necessary

·       Respond to inquiries related to show and ticket information

·       Provide information on productions via phone, email and in person at the Box Office

Job Requirements:

·      Excellent oral and written communication skills.

·      Strong interpersonal skills

·       Knowledge of technology.

·       Proficiency in software including: computerized box office system, MS Word, and MS Excel is preferred

·       Detail oriented

·       Strong customer service skills

·       Ability to work independently

·       Flexible work schedule, including evenings and weekends

Apply to: info@penguinrep.org