Ticketing and Reservations Manager

TRMF is looking for a Ticketing & Reservation Manager to be responsible for driving the performance of ticketing and box office teams through dynamic coaching, performance management and employee development. This individual should be a dynamic leader who is passionate about cultivating a culture of excellence in every customer contact. Responsible for setup, testing and review of reservations and ticketing systems prior to on-sale.

Develops comprehensive training and reference materials. Is responsible for training and supervising reservation specialists and ticketing/box office sales staff in their daily duties regarding technology, TRMF customer service policies, procedures and selling techniques.

Collaborates with Lodging, Retail, Group Sales and Marketing department and teams.

Oversees scheduling and management of staff through monitoring calls, on-line chats and correspondence between representatives and customers. Utilizing interactions to provide ongoing training

Assists with data collection and reporting on reservations activity

Experience with Salesforce Preferred Our Location: TRMF is located in the heart of the Badlands: Medora, North Dakota. It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound. Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind. Why Apply? You have a passion for TRMF, Medora and the Badlands.

You have a high level of interpersonal communication and a strong emphasis in customer service

You want to lead a team that provides outstanding customer service to our guests looking to plan their trip to Medora.

Company paid medical, dental, vision insurance for the employee only.

401(k) with 6% company match, immediate vesting.