Manager, Theatrical Services - SeaWorld Entertainment

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!



What you get to do:



Oversees the management of Entertainment theatrical services (audio/video, lighting, special effects, rigging, pyrotechnics, scenic, and properties)

Oversees the management and operation of all theatrical services associated with shows/events, venues/facilities, parkwide systems, exhibits, rides, and any other park elements with applicable elements

Oversees the management of theatrical installs, strikes, storage, maintenance, inspection, and archiving based on production timelines

Manage & lead teams in researching, planning, developing, fabricating, execution/implementing, and maintaining applicable theatrical services parkwide elements

Manage & lead teams in internal & external ambassador recruitment, staffing, on-boarding, training, evaluation, and coaching & development

Manage & lead teams in researching, planning, developing, execution/implementing, maintaining, and updating of policies, procedures, and operational documents

Manage & lead teams in establishing, preparing, monitoring, and maintaining theatrical related budgets (capital, expense & labor) that align with the overall strategic direction of the department, park, and company

Ensure theatrical services presence in applicable meetings to support parkwide project timelines, assist with future development, and align with the overall strategic direction of the department, park, and company

Review performances for excellence; ensure safe, consistent, efficient, and quality performances while striving for continuous improvement

Review completed daily reports; manage & lead teams to take appropriate action on issues to ensure technical service tickets are being addressed in a timely manner

Oversee safety and health management of staff and consistently practice safe work habits; ensure ambassador injury reports are completed in a timely manner

Ensure offices, shops, venues (including onstage, backstage and technical booths), storage buildings/areas, and support closets are cleaned, organized and maintained.

Collaborate with Entertainment managers, internal outside departments, and external partners to ensure the success of all duties & responsibilities.

Model the company culture and ensure that product aligns with the overall strategic direction of the department, park, and company

Member of department leadership operational on-duty program

Act as department safety liaison with the Environmental Health & Safety department

Perform other duties, as assigned.

What it takes to succeed:



BA in Technical Theatre, Theatre Arts, or equivalent professional experience

3 years professional work experience in at least one of the major theatrical services areas

Audio/Video systems

Working knowledge of audio/video system design and installations, troubleshooting and maintenance of audio/video systems, and other audio/video technical skills

Working knowledge networking, wireless protocol, and audio/video connectivity, preferred

Lighting systems

Working knowledge of theatrical fixtures, lighting system installations, troubleshooting and maintenance of lighting systems, and other lighting technical skills

Scenic and Properties

Working knowledge of carpentry, scenic construction/painting, properties construction/painting, rigging, welding, and other scenic technical skills

3 years in a leadership role; experience to include leadership and development of ambassadors and financial responsibility for a business unit or area

3 years prior experience within entertainment theatrical services field

Demonstrates initiative, communication, and organizational & interpersonal skills related to vision of the department, park, and company

Confident and outgoing presence with the ability to professionally interact with various levels of internal and external partners

Excellent organizational and time management skills with the ability to handle multiple projects with a detailed-oriented style and strict deadlines

Excellent problem solving and conflict resolution skills

Must have a working knowledge of the English language with excellent verbal and written communication

Ability to work a flexible schedule to include, weekends, weekdays, overnights, evenings, and holidays; ability to travel, if needed.

Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards

Must be able to successfully complete all legal, company and department training requirements to include, but not limited to, passing required tests and certifications within established timelines

Proficient in Microsoft software products

Prior theme park experience, preferred

Must have a valid driver's license

The perks of the position:



Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

EEO Employer:



SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.