Events and Membership Manager - St. Ann's Warehouse

We are seeking an enthusiastic, highly-organized candidate who is also a detail-oriented individual with exceptional skills in customer service and donor relations to manage special events for an acclaimed performing arts organization and an ongoing individual membership program. The Manager reports to the Director of Development and supports the entire development team.DUTIES INCLUDE:EVENTS? Manage all event project elements within timelines and budget;? Engage in regular communication and act as liaison with vendors, external stakeholders, and institutional partners;? Conduct market research and gather pertinent information regarding venues, catering, logistics, vendors, etc.;? Critically evaluate events and outcomes to improve services and event quality;? Collaborate effectively with team members in the development department and across the organization to accomplish event goals;? Take a proactive approach in handling issues and troubleshooting emerging problems;? Manage the execution of Opening Night parties (approx. 5-7 per season for 300-400 people) including RSVPs, catering, rentals;? Coordinate all Circle/Member events throughout the season, organizing venues, catering, menu, RSVPs;? Execute Major Donor events in collaboration with the Director of Development/General Management and production teams;? Work with Development/Marketing/Special Events staffs of presenting and producing partners to assure smooth event management across the board.Provide comprehensive financial reports and event status, budget, expenses, timelines, etc. to the Director of Development on Membership (to Artistic Director & Finance Director as needed)GALA? With Artistic Director, Director of Development and General Management team, manage the planning and implementation of St. Ann?s annual Gala, currently for over 500 people, coordinating such areas as the catering, dcor, research, guest tracking, vendor research, rentals;? Ensure with Production and Facilities staff that all aspects of the Gala are operating smoothly and troubleshoot potential issues and problems;? Help coordinate seating of all Gala tables and Gala ticket-buyers/guests in collaboration with Director of Development & Artistic Director;? Organize staff meetings of all departments prior to events and Gala, providing a detailed schedule, job assignments, and budgets;? Update and track the timelines leading up to events and oversee day of timeline;? Keep excellent records of all aspects of the Gala and events for future planning;MEMBERSHIP? Manage the individual membership program ($75 ? $1,500), including solicitation, renewal, stewardship and benefit fulfillment;? With Director of Development, help coordinate Circle member tickets, benefit fulfillment, and targeted events;? Assist Director of Development in developing ideas for printed solicitation materials and support Marketing team on Season announcements, invitations to Special Events, and Gala materials;? Identify existing donors in the membership program and new prospects to cultivate for the Circle programs;? Provide comprehensive financial reports and exports from fundraising and ticketing databases to the Director of Development on Membership (to Artistic Director & Finance Director as needed);? Conduct prospect research for new and existing donors to identify for upgrading or acquisition of potential mid-level or major donors;? With Director of Development and in coordination with Marketing team, plan and execute annual appeals (both mailed and digital), including end of year solicitation and strategic campaigns surrounding seasonal or project-specific initiatives;? Work in collaboration with Database Manager to create & manage events in database, help manage and update accurate and up to date invite lists, solicitation and cultivation lists, execute membership and constituent updates in database system(s), etc.;? With Director of Development, help create and launch future young professionals group.QUALIFICATIONS INCLUDE:? 3-5 years of experience in events/development or similar expertise are preferred;? Excellent organizational, administrative and computer skills;? Strong and effective oral and written communication skills;? Outstanding customer service;? Proficient in navigating multiple logistics and tasks while maintaining a calm demeanor;? Adept at working well under pressure;? Capability to meet ongoing multiple deadlines;? A good sense of humor;? Ability to work independently;? Ability to work within a team and across departments;? Knowledge of Raisers Edge and OvationTix or similar CRM/ticketing system a plus;? Knowledge of New York City arts/cultural and philanthropic communities.START DATE & APPLICATION PROCESS:Start date is immediate. A competitive salary is commensurate with experience and includes excellent benefits. Please e-mail cover letter, resume and three references with contact information, along with salary requirements to jobs@stannswarehouse.org with EVENTS & MEMBERSHIP MANAGER noted. Incomplete applications will not be considered. No phone calls, please.