Assistant Front of House Manager - American Conservatory Theater

Status: Full-Time/Regular/ExemptReports to: Front of House ManagerThe Assistant Front of House Manager will support the Front of House Manager in administration, planning, coordination and execution of regular season performances, trainings, orientations and special events with a focus on providing guests with impeccable Front of House experiences. Responsibilities will take place across all A.C.T. properties; the Geary, Strand and Costume Shop Theaters as well as several smaller performance spaces. The Assistant Front of House Manager is an informed liaison to FOH staff, box office, stage crew and patrons; helping the Front of House Manger to create a familial culture that is keenly focused on delivering impeccable guest experiences. Job RequirementsAssist with scheduling of FOH staff (house managers, ushers, bartenders, security) for all productions across A.C.T.?s performance spaces as needed, including for subscription shows, student productions, donor events, rentals, and special performances and events.Assist in the administration of budgeting tasks for FOH operations such as weekly payrolls (union & non-union), deposits and banking, weekly settlements; process invoices for payment.Assist in the maintenance of inventory; necessary stock and supplies, including stock for bars and merchandise.Assist in the administration of communications surrounding policies and procedures through a variety of channels; documentation, emails, onboarding, training and web content/site management.Train and fill in as House Manager for shows at all A.C.T. venues, as scheduling gaps demand.Evening and weekend availability. Physical RequirementsMust be able to respond quickly, both mentally and physically, in order to handle competing requests, complaints, emergencies that might arise.Agile up and down staircases.Able to visit multiple venues (walking distances) over the course of a day.Able to lift at least 35 lbs. (stanchions, program boxes, ticket stands, etc.).Ability to see well while moving in a darkened theater. Formal Preparation/ExperienceExperience working administratively in a theater or audience management setting.Attention to detail and demonstrated project and task management.Positive customer service experience is required, verbal and listening skills, warm and welcoming demeanor.Patient, creative problem solver.Basic computer skills and accounting required. Work RelationshipsACT: Work with other FOH staff, security, box office, stage management and stage crew as well as various other ACT personnel such as Artistic, Development and Marketing.Non-ACT: Work with patrons, students, caterers and other groups renting theater spaces, or participating in industry and community sharing programs.Constant contact and interaction with patrons, students, donors, board members, VIP?s, and others. Additional Data/Notable InformationA.C.T. enjoys serving audiences across a wide spectrum of cultural backgrounds ? the general public, VIPs, visiting students, organizations and groups - this position requires a friendly, helpful, and warm person who takes great pride in providing stellar experiences to all who enter A.C.T.?s spaces. To Apply:Please send an up-to-date resume and cover letter explaining your qualifications for the position to hr@act-sf.org, with ?Assistant Front of House Manager Search? in the subject line.Materials may also be mailed to:Assistant Front of House Manager SearchA.C.T. - Human Resources30 Grant AvenueSan Francisco, CA 94108-5834 Deadline: Open until filled. Position is available immediately.