HOLD THE LINE to Debut at The Hope Theatre This April

The two-person show Hold the Line will run from 21–25 April at The Hope Theatre with press night on Wednesday 22nd April, following a successful debut at the 2025 Edinburgh Festival Fringe. Inspired by writer and lead performer Sam Macgregor's real-life experiences on the NHS 111 frontline, the show will then continue on to two further regional tour locations (Newcastle and Nottingham).

Most people think of NHS 111 as the number you call for minor ailments - a twisted ankle, a high temperature, a late-night worry – but for the people on the other end of the line, the stakes can be just as high as those faced by paramedics and emergency responders. This hidden, high-stress side of the job – where even a ‘routine' call can become a life-or-death crisis – is at the heart of Hold the Line, revealing the unseen strain of a role that asks people to absorb trauma in real time, with no time to process, pause, or recover.

Set over the course of a single, nightmare shift in a London call centre, the play takes audiences into the rarely seen world of the unsung heroes of healthcare – the call handlers who juggle relentless targets, limited resources, and human lives on the line.

When Gary, a health adviser and unlikely everyman, picks up a routine call from a panicked son whose father is slipping into a diabetic coma, a normal shift suddenly spirals into chaos. With escalating stakes, impossible decisions, and the constant pressure to keep the lines moving, Gary is forced to confront the emotional and moral toll of a job that demands constant composure – even when lives hang in the balance.